NexlintoShift Lead
Company : Five Guys
Location : Grafton, OH, 44044
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift leads at Five Guys in Grafton play a crucial role in energizing the crew through active coaching and leading by example. They ensure smooth operations by maintaining high energy levels and fostering a positive atmosphere, which drives productivity during peak dining times and enhances overall guest satisfaction.
Effective communication, adaptability, and the ability to inspire teamwork are key leadership traits for a Five Guys shift lead. These skills help manage diverse crew members, maintain food quality standards, and promptly resolve guest concerns, ensuring smooth shift operations and a cohesive team culture.
The shift lead position acts as a stepping stone by offering hands-on leadership experience, performance feedback, and mentorship. Employees gain skills in operations oversight, team coaching, and customer service, all of which are vital for ascending to supervisory or managerial roles within Five Guys or the broader food service industry.
Grafton's local market may present challenges like balancing high customer volume during regional events and adjusting to community preferences. Shift leads must efficiently coordinate staffing and uphold service standards while navigating these local dynamics to maintain operational excellence.
Shift lead roles in Grafton are moderately competitive due to Five Guys' growing popularity and the area's demand for skilled fast-casual managers. Candidates with prior leadership experience and strong communication skills tend to have an edge in securing these positions.
Five Guys emphasizes a team-oriented culture with perks like secret shopper bonuses and free meals. Shift leads here balance operational duties with real-time coaching, offering a more engaging and rewarding work environment compared to standard fast-food shift lead positions.
The base pay starts at $19.00 per hour, complemented by tips and performance bonuses such as secret shopper incentives. This compensation package reflects the local market standards and rewards leadership contributions during shifts effectively.
Five Guys focuses on hands-on leadership, where shift leads actively engage in daily operations and team mentoring. This approach fosters immediate feedback and growth opportunities, creating a supportive environment distinct from more hierarchical restaurant leadership roles.
Shift leads benefit from structured mentorship programs, regular performance reviews, and access to company resources aimed at skill development. This continuous support helps them adapt quickly and excel in managing shifts effectively.
Shift leads manage crew assignments, oversee food quality, handle customer issues, and ensure store readiness. Unlike other crew roles, they carry accountability for the entire shift’s success, balancing operational tasks with leadership duties.