Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
The Colony's growing automotive service sector means moderate competition for Oil Change Assistant Manager roles. Local shops like Driven Brands seek leaders balancing customer care and operations. Candidates with hands-on automotive skills and leadership qualities have a distinct advantage in this market.
While formal certifications aren't mandatory, possessing automotive service or management-related credentials can boost your profile. In The Colony, employers appreciate candidates familiar with safety standards and light vehicle maintenance, enhancing trust in leadership and operational efficiency.
Successful assistant managers demonstrate strong team coaching, adaptability during busy periods, and a knack for maintaining service quality. Balancing hands-on vehicle maintenance with motivating staff ensures smooth daily operations and excellent customer experiences.
Unlike technicians focusing solely on vehicle maintenance, an assistant manager juggles leadership duties, operational oversight, and customer service. This role requires multitasking between hands-on tasks and managing workflows, fostering team development and shop productivity.
This position serves as a gateway to shop management or broader operations roles. Driven Brands emphasizes fast-track advancement, rewarding leadership potential and performance, making it ideal for those aiming to climb the automotive service career ladder.
Driven Brands offers paid training and continuous skill development tailored for assistant managers. Additionally, perks like health benefits, paid time off, and 401(k) matching create a supportive environment that values growth and team success.
Driven Brands combines a fast-paced culture with structured leadership development, pushing assistant managers to excel in multitasking and customer satisfaction. Navigating this dynamic while upholding safety and quality standards distinguishes the role here.
Typically, this role offers an hourly wage between $18 to $24, reflecting local market rates and the blend of leadership with hands-on service tasks. Bonuses and employee perks like free oil changes can further enhance total compensation.
Seasonal temperature swings mean assistant managers often work in hot summers and chilly winters. Physical stamina is essential for tasks like moving in service pits and maintaining shop cleanliness under varying conditions to ensure operational flow.