General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Exceptional General Managers at Five Guys demonstrate high energy, adaptability, and strong communication skills. They inspire teams through humility and foster a collaborative culture, vital for managing the dynamic, loud kitchen atmosphere and ensuring smooth shift operations.
General Manager roles often serve as stepping stones to regional or corporate leadership, especially within expanding brands like Five Guys. Mastery of team management, financial oversight, and operational efficiency can lead to opportunities in multi-unit management or franchise development.
Unlike many managerial jobs, restaurant General Managers juggle real-time team coordination, customer service, and inventory control within fast shifts. Physical stamina and immediate problem-solving are crucial, given the blend of operational and people-focused responsibilities.
At Five Guys in Cheshire, General Managers lead by example, promoting a people-first culture with cross-training and active communication. Their role extends beyond operations to energizing teams with a fun, music-filled environment, directly impacting customer satisfaction.
Yes, Five Guys offers competitive base pay plus quarterly bonuses tied to restaurant performance. Managers benefit from ongoing leadership training and clear career advancement pathways within a supportive, high-energy team culture specific to their Connecticut locations.
General Managers in Cheshire, CT, typically earn between $50,000 and $65,000 annually, depending on experience and store performance. Five Guys also supplements base pay with bonuses, reflecting both local market standards and the brand's commitment to rewarding leadership.
The demand for experienced restaurant leaders in Cheshire is steady, with Five Guys seeking candidates who blend operational expertise with energetic team leadership. Competition favors those with prior food service management and strong references, given the brand’s growth trajectory.
General Managers can anticipate split shifts covering mornings (8 am–4 pm) and evenings (3 pm–11 pm), requiring flexibility. Cheshire's manageable traffic makes commuting feasible, but readiness for physical stamina and overlapping shift coverage is essential.
Unlike retail or factory General Managers, Five Guys’ role emphasizes high-energy, direct team interaction in a customer-facing, fast-paced kitchen. It combines operational oversight with immediate communication and adaptability, contrasting with the often more procedural nature of other sectors.
While ServSafe certification is a plus, Five Guys prioritizes leadership experience and strong professional references. Certifications enhance a candidate’s profile but are secondary to demonstrated ability to lead teams and manage fast-paced restaurant operations effectively.