NexlintoShift Manager
Company : Five Guys
Location : Island Lake, IL, 60042
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Island Lake's hospitality sector has seen steady growth, with Five Guys and similar restaurants actively hiring shift managers. Compared to larger cities in Illinois, competition might be less intense here, offering better chances for candidates eager to lead teams in a close-knit community environment.
Shift managers at Five Guys in Island Lake often balance fast-paced workflows with a community-oriented customer base. Managing crew members requires flexibility due to local customer expectations and seasonal fluctuations, making adaptability and strong interpersonal skills critical in this location.
Key skills include effective communication to coordinate team duties, proactive problem-solving during shifts, and a hands-on approach to maintaining food quality and safety. Leaders must inspire crew confidence while managing dynamic customer service demands.
Many move up to assistant manager or general manager roles, leveraging leadership experience to oversee larger teams and multiple shifts. The hospitality industry also offers pathways into corporate training or regional management for those excelling in operational oversight.
Starting pay is $19.00 per hour at Five Guys, with potential for bonus earnings through shared tips and a secret shopper program. This competitive wage reflects local cost of living and incentives aimed at rewarding outstanding team leadership.
Five Guys invests in training programs and leadership coaching, enabling shift managers to refine team management capabilities. The company’s clear advancement tracks encourage employees to build careers from shift supervisor roles into higher managerial positions.
Five Guys emphasizes high-quality food standards and personalized guest experiences, so shift managers must juggle operational efficiency with maintaining brand-specific service excellence. This dual focus requires balancing fast decision-making while fostering a motivated team.
Island Lake's community values flexibility, reflected in Five Guys' adaptable scheduling options and team-centered work environment. Shift managers often coordinate diverse crew schedules to optimize coverage while promoting a positive, supportive atmosphere.
While 1-2 years of leadership is preferred, candidates demonstrating strong communication, reliability, and eagerness to learn can also be considered. Five Guys values potential and attitude alongside formal experience for shift leadership roles.
A Five Guys shift manager not only directs crew assignments and monitors food safety but also handles operations like opening and closing the store. Unlike some shift leaders, they take active ownership of guest satisfaction and team coaching throughout shifts.