NexlintoShift Lead
Company : Five Guys
Location : Ottawa Hills, OH, 43606
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Ottawa Hills, shift leads typically balance oversight of dining room activities and kitchen workflow to ensure smooth service. This dual responsibility demands multi-tasking skills and hands-on leadership to maintain high food quality and customer satisfaction throughout the shift.
Ottawa Hills has a moderate demand for shift leads, especially in fast-casual restaurants like Five Guys. Candidates with prior food service leadership and strong communication abilities tend to stand out due to the area's focus on quality guest experiences and team cohesion.
Successful shift leads at Five Guys demonstrate energetic team motivation, a knack for quick problem-solving, and the ability to uphold strict food safety standards. Leading by example and fostering a positive work atmosphere are essential to maintaining operational excellence.
Starting as a shift lead opens pathways to restaurant management roles, including assistant manager or store manager positions. Developing skills in staff training, inventory management, and customer relations can accelerate growth within the hospitality industry.
Shift leads juggle administrative tasks like assigning roles and tracking performance metrics alongside hands-on responsibilities such as coaching teammates and managing guest concerns. Unlike regular crew, they bear accountability for overall shift success and store readiness.
Five Guys provides shift leads with competitive hourly wages starting at $19, shared secret shopper bonuses, and complimentary meals during shifts. Their culture emphasizes mentorship and frequent performance feedback, fostering both personal and professional growth.
The shift lead role is pivotal in nurturing Five Guys' collaborative environment by encouraging cooperation and positive energy among crew. Leaders here actively shape the shift's morale, ensuring that the team stays motivated and aligned with the brand’s commitment to quality.
Shift leads in Ottawa Hills generally earn between $18 and $22 per hour, depending on experience and employer. Five Guys starting at $19/hour plus tips and bonuses positions them competitively within the local market, making it an attractive opportunity.
While formal certifications aren't mandatory, OSHA food safety training and prior leadership experience in food service significantly boost candidacy. Five Guys also values candidates eager to learn on the job and grow into management roles.
Shift leads at Five Guys often work varied shifts including first and second shifts to cover peak hours. Flexibility is important, as leaders support opening, closing, and busy periods to ensure seamless operations and team coverage.