NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Westlake, OH, 44145
Job Type : Full Time, Part Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
In Westlake, a Retail Front Desk associate balances customer interaction with administrative duties specific to auto glass services, unlike typical retail roles. This blend demands multitasking between greeting clients, managing orders, and handling billing, which creates a dynamic environment unique to Driven Brands’ service focus.
Strong communication, organizational abilities, and a customer-first mindset are key. Being comfortable with phone systems, bilingual abilities especially in Spanish, and adaptability to handle both front desk tasks and retail sales roles enhance effectiveness in this role within Driven Brands’ busy atmosphere.
Absolutely. Driven Brands emphasizes internal advancement, with many leaders starting in entry-level roles like this. Employees gain valuable skills in customer service and retail operations that pave the way for promotions into supervisory or management positions.
Driven Brands offers specialized training in auto glass services and a culture prioritizing career growth. Unlike standard retail roles, this position combines retail sales with customer service in a technical industry, providing unique skill development and health benefits uncommon in typical retail stores.
Westlake’s community-oriented environment means associates often build repeat customer relationships, boosting job satisfaction. However, local competition for retail roles is moderate, so Driven Brands’ paid training and benefits package helps attract and retain talent in this region.
Front desk positions in Westlake see steady demand due to the city’s growth and diverse retail sector. While competition exists, employers like Driven Brands that offer career training and benefits stand out, making these roles attractive for entry-level and experienced candidates alike.
Hourly pay typically ranges from $13 to $17 in Westlake for this role, depending on experience and skills. Candidates with bilingual abilities or prior customer service experience may earn towards the higher end, plus potential bonuses based on performance at Driven Brands.
Driven Brands positions the Retail Front Desk as the welcoming voice and face for customers, ensuring smooth service from inquiry to completion. The role is pivotal in maintaining the company’s reputation for fast, friendly auto glass repairs through attentive communication and accurate order handling.
Associates receive comprehensive paid training covering both customer interaction and administrative duties like invoicing and parts management. This blend ensures employees can confidently juggle front desk demands with retail operations, fostering a well-rounded skill set within Driven Brands.
Managing high call volumes alongside walk-in customers can be demanding. Prioritizing tasks, maintaining clear communication, and using organizational tools help associates stay efficient. Driven Brands encourages a positive attitude and teamwork to navigate busy periods successfully.