NexlintoShift Manager
Company : Five Guys
Location : Arlington Heights, IL, 60006
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Arlington Heights boasts a vibrant dining industry with steady demand for shift managers, especially in popular burger chains. Competition is moderate, but candidates with proven leadership and customer service skills often stand out, benefiting from the area's growing hospitality market.
Shift managers in Arlington Heights often navigate peak dining hours tied to local events and weekend crowds. Balancing flexible shift coverage while ensuring team efficiency is crucial, especially in fast-paced burger spots, making adaptability an essential trait for success.
Strong communication and the ability to motivate crew members are key for a Shift Manager. Being decisive during busy periods and fostering teamwork helps maintain smooth operations and high customer satisfaction, critical for leadership roles in restaurant settings.
A shift manager uniquely blends hands-on team coordination with operational oversight during specific shifts. Unlike broader managerial roles, they directly handle real-time challenges, balancing staff assignments, customer interactions, and quality control on the floor.
Daily tasks include overseeing team performance, ensuring food safety standards, managing shift transitions, and addressing customer concerns promptly. Shift roles demand multitasking and quick decision-making to keep operations seamless throughout busy periods.
Five Guys emphasizes a team-focused culture with perks like shared tips, secret shopper bonuses, and free meals. Their shift managers enjoy clear career progression and a supportive environment, setting them apart from more rigid corporate burger chains.
Five Guys provides hands-on leadership training, flexible scheduling, and performance-based bonuses, cultivating skills that prepare shift managers for advanced roles. The company’s emphasis on internal promotion makes this a strategic springboard within the fast-casual industry.
The starting pay is around $19.00 per hour, supplemented by shared tips and bonus incentives. This competitive wage reflects Arlington Heights’ cost of living and the operational demands of managing shifts at a fast-growing burger franchise.
While formal certifications aren’t mandatory, food safety and leadership training are highly valued. Local employers often favor candidates with ServSafe certification or equivalent, enhancing compliance with Illinois health standards and boosting team confidence.