NexlintoShift Lead
Company : Five Guys
Location : Merrillville, IN, 46410
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Thriving as a shift lead in a fast-paced restaurant demands strong communication, quick decision-making, and the ability to motivate diverse team members. Embracing adaptability and fostering a positive atmosphere helps maintain operational flow and enhances customer satisfaction consistently.
Shift leaders juggle supervising crew assignments, ensuring food safety, resolving guest concerns, and maintaining cleanliness. This hands-on role requires balancing operational oversight with mentoring staff, setting the pace for quality, and tracking performance metrics to meet Five Guys' high standards.
Starting as a shift lead at Five Guys can pave the way to management positions through mentorship and real-time feedback. The company’s culture promotes growth, making it ideal for those eager to climb the restaurant management ladder while gaining valuable operational experience.
Merrillville's active restaurant scene increases demand for skilled shift leads, creating moderate competition. Candidates demonstrating leadership and customer service prowess often gain an edge, as local outlets seek dependable individuals to uphold brand quality during peak hours.
Merrillville’s diverse community requires shift leads to be culturally aware and adaptable to varied customer expectations. Additionally, managing a team with different work experiences calls for strong interpersonal skills to sustain productivity and positive morale.
Five Guys provides shift leads competitive base pay starting at $19/hour, plus tips and bonuses like secret shopper rewards. Complemented by free meals during shifts and a team-centered environment, these benefits foster employee satisfaction and retention unmatched by many local chains.
Five Guys emphasizes a fun, supportive atmosphere where shift leads reinforce teamwork and quality standards. Leading by example, they ensure food preparation aligns with brand excellence while nurturing a positive workspace that reflects the company’s core values.
Shift leads at Five Guys in Merrillville earn a starting base pay of approximately $19.00 per hour. Combined with tips and weekly secret shopper bonuses, total compensation often surpasses base rates, making the role financially rewarding within the local fast-food market.
Unlike retail or production leads, a Five Guys shift lead focuses heavily on food safety, guest interaction, and dynamic team coaching in a fast-food environment. The role demands quick adaptability to fluctuating customer volumes and hands-on operational leadership.
The Five Guys shift lead role uniquely blends daily hands-on involvement with leadership, emphasizing high standards in food quality and cleanliness. Additionally, it offers structured mentorship and frequent performance feedback not commonly found in other restaurants.