NexlintoShift Lead
Company : Five Guys
Location : North Olmsted, OH, 44070
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
North Olmsted hosts a moderately competitive scene for shift lead positions in quick-service restaurants. Candidates with proven leadership and customer service skills tend to stand out, especially in popular chains such as Five Guys, where operational efficiency and team motivation are highly valued.
Traffic patterns around North Olmsted can vary during peak dining hours, so shift leaders often consider proximity to main roads like Lorain Road. Public transit options are limited, making personal transportation or carpooling common among Five Guys team leads to ensure punctuality.
Shift leads in restaurants like Five Guys actively manage daily crew dynamics, balancing hands-on tasks with supervisory duties. Unlike higher management, they focus heavily on real-time problem-solving on the floor, ensuring quality control and smooth operations during their specific shift.
Serving as a shift lead sharpens skills in team coaching, operational oversight, and guest interaction, all vital for advancing into store management. At Five Guys, this role is designed to build leadership confidence and operational expertise, laying a solid foundation for future promotions.
Employers look for strong communication, adaptability, and motivational abilities in shift leads. The capacity to maintain high food quality standards while managing a diverse team under pressure is especially prized in fast-service settings like Five Guys.
Five Guys promotes a team-oriented culture where shift leads receive real-time feedback and mentorship. This approach empowers leaders to swiftly address guest concerns while maintaining food safety and cleanliness, fostering an environment of continuous improvement.
Starting pay for shift leaders at Five Guys in North Olmsted begins around $19.00 per hour, supplemented by tips and bonuses. Weekly secret shopper incentives and performance-related rewards further enhance total compensation.
While no strict certifications are mandatory, local employers value food safety training and leadership development courses. Candidates who bring formal knowledge of health regulations or supervisory skills often gain an advantage in North Olmsted’s fast-food leadership roles.
Five Guys emphasizes a hands-on leadership style combined with a strong focus on team collaboration and quality standards. Shift leads here benefit from structured mentorship and a positive work culture that prioritizes both employee growth and guest satisfaction.
Shift leads at Five Guys generally work varying schedules that align with peak dining times, including early mornings, afternoons, and evenings. Flexibility is important, as shift coverage may include weekends and holidays, reflecting local customer traffic patterns.