NexlintoShift Lead
Company : Five Guys
Location : Westmont, IL, 60559
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Working as a Shift Lead at Five Guys in Westmont offers hands-on leadership experience in a fast-paced environment, helping you develop essential skills like team management, operational oversight, and customer service excellence. This role serves as a solid foundation for advancing toward higher management positions in the restaurant sector.
Clear, motivating communication is crucial as a Shift Lead at Five Guys, particularly in busy Westmont stores. You’ll need to effectively coordinate crew assignments, resolve guest issues diplomatically, and inspire your team to maintain high standards, ensuring smooth operations and a positive workplace atmosphere.
Second and third shifts often come with fewer staff and higher guest expectations. As a Shift Lead, balancing operational tasks with team morale, maintaining food quality, and addressing customer concerns promptly are key. Proactively organizing crew duties and fostering teamwork can ease these challenges.
Westmont’s growing dining scene raises demand for experienced Shift Leads to ensure quality guest experiences. Competitive local hiring means candidates with proven leadership and adaptability stand out, especially those familiar with fast-paced restaurant environments prevalent in this community.
A $19.00 hourly rate plus tips and bonuses is competitive in Westmont’s market, balancing living expenses with the role’s responsibilities. Additional perks like free meals and performance incentives enhance the overall compensation, making it appealing for candidates seeking restaurant leadership roles locally.
Five Guys emphasizes a team-oriented culture where Shift Leads actively coach and mentor crew members, unlike some chains focusing mainly on task completion. This role combines operational oversight with real-time feedback and career growth opportunities, fostering a supportive environment unique to Five Guys.
Five Guys provides mentorship, performance reviews, and access to promotion pathways, allowing Shift Leads in Westmont to build leadership capabilities. Regular feedback loops and hands-on coaching encourage continuous learning, preparing you for elevated roles within the company’s management hierarchy.
Shift Leads typically rotate through opening, closing, and mid-shifts, including evenings. Although hours can be demanding, Five Guys promotes a team-centric atmosphere to share workload fairly. Flexibility and proactive scheduling help maintain balance while meeting operational needs.
While prior leadership in food service is preferred, enthusiasm, dependability, and willingness to learn can enable newcomers to succeed at Five Guys. The company’s supportive environment and mentorship programs help develop leadership qualities even if you’re transitioning from crew roles.
Weekly secret shopper bonuses incentivize Shift Leads to uphold exceptional service and operational standards. This reward system motivates the entire shift team to consistently deliver quality experiences, boosting morale and encouraging accountability across all crew members.