General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Managing a Five Guys location in New Ellenton requires agility to handle rotating crews and shift roles dynamically. The ability to maintain high energy throughout busy shifts and foster quick, clear communication is key to ensuring smooth operations and a vibrant team culture.
Strong motivational skills and humility are critical. A restaurant General Manager excels by inspiring the team, embracing hands-on work, and maintaining a positive atmosphere, which drives both employee engagement and exceptional customer experiences.
Daily tasks include supervising financial aspects like inventory and cost control, coaching crew members during shifts, and ensuring top-notch customer service. Overseeing opening and closing operations guarantees consistency and quality from start to finish.
Five Guys emphasizes a people-first culture with cross-training across all restaurant stations, creating a uniquely collaborative and energetic workplace. The blend of food passion and team spirit sets it apart from more traditional managerial roles.
While a high school diploma and leadership experience are essential, a ServSafe certification is highly regarded in South Carolina’s foodservice industry, enhancing credibility and compliance with local health standards.
General Managers in New Ellenton typically earn between $45,000 and $55,000 annually, factoring in base salary plus potential quarterly bonuses, reflecting the competitive fast-food management market in this region.
Five Guys offers growth opportunities within its expanding brand, with leadership development programs and hands-on experience that can propel General Managers into regional or corporate roles, especially for those who demonstrate strong team leadership skills.
In a smaller market, managers often balance close-knit community expectations with fast-paced service demands. Building loyal customer relationships while maintaining operational efficiency requires adaptability and local market insight.
Five Guys’ vibrant, music-infused atmosphere encourages managers to lead with energy and positivity. This culture fosters teamwork and makes the manager’s role as much about morale boosting as operational oversight.
Candidates can anticipate questions about leadership style, adaptability in a bustling kitchen, and teamwork philosophy. Demonstrating passion for food service and the ability to motivate diverse teams will be highly valued.