General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
In a lively environment like Five Guys, a General Manager's leadership approach directly influences team energy and customer satisfaction. Motivating employees, adapting to quick changes, and maintaining clear communication are essential to keep service efficient and the atmosphere upbeat.
General Managers typically oversee full restaurant operations and strategic decisions, while Associate General Managers focus more on supporting daily shift management. Leadership depth, financial oversight, and accountability are stronger in a General Manager’s responsibilities.
Starting as a General Manager at a growing brand like Five Guys opens pathways to regional management or corporate leadership. Gaining experience in operations, team leadership, and financial control strengthens prospects for advancement.
Five Guys emphasizes a people-first culture with dynamic team collaboration and cross-training, creating a vibrant work environment. Coupled with competitive pay and performance bonuses, this fosters both employee growth and job satisfaction.
Five Guys blends high-energy service with a strong team mindset and a love for quality food and music. Managers here lead with humility, fostering a collaborative culture that mirrors the brand’s commitment to customer experience and employee engagement.
General Managers in Colma typically earn between $55,000 and $70,000 annually, supplemented by quarterly bonuses linked to restaurant performance. This aligns with the fast-food industry standards for leadership roles in the area.
Colma’s proximity to San Francisco increases competition for restaurant management jobs, requiring candidates to showcase strong leadership and operational skills. Demand remains steady, fueled by the vibrant local foodservice industry.
Beyond standard leadership experience, certifications like ServSafe are highly valued in Colma’s food service sector. They demonstrate commitment to safety and compliance, enhancing a candidate’s appeal in a competitive job market.
Five Guys requires versatility with cross-trained teams and a fast-paced kitchen atmosphere, demanding high energy and real-time communication. This contrasts with more segmented leadership roles elsewhere, making adaptability key here.
Yes, Five Guys supports leadership growth through ongoing training and development. Successful General Managers often move into regional or corporate roles, benefiting from the brand’s expansion and investment in talent.