NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Cheltenham, PA, 19012
Job Type : Full Time / Part Time
Date Posted : 12 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
While previous front desk or retail experience is preferred, Crunch Fitness values a friendly attitude and willingness to learn. Basic computer skills and strong communication can help newcomers thrive in this role, even without extensive customer service background.
Crunch Fitness emphasizes a dynamic, member-focused environment where associates not only handle check-ins but also actively promote wellness programs. The role blends administrative duties with engaging community interaction, creating a unique balance compared to standard front desk jobs.
Front Desk Associates at Crunch Fitness can explore growth opportunities such as supervisory roles or specialized membership services. The company encourages internal promotion, rewarding those who demonstrate reliability, teamwork, and a proactive service mindset.
Front Desk Associates in Cheltenham usually earn between $13 and $17 per hour, depending on experience and schedule flexibility. Crunch Fitness offers competitive hourly pay along with benefits like flexible shifts and employee membership perks.
Cheltenham's growing fitness scene has increased Front Desk hiring, creating moderate competition. Job seekers with solid communication skills, local availability, and customer service aptitude often have an edge in landing roles at gyms like Crunch Fitness.
Associates often juggle multiple tasks like managing registrations, answering member inquiries, and maintaining a tidy lobby. The Cheltenham location’s steady member flow requires quick problem-solving and excellent interpersonal skills to sustain a welcoming atmosphere.
Top abilities include clear communication, multitasking under pressure, and basic computer proficiency for membership management. Employers like Crunch Fitness also appreciate candidates who demonstrate enthusiasm for promoting wellness programs and maintaining member satisfaction.
Yes, Crunch Fitness provides on-the-job training focused on system use, customer interaction, and service protocols. This preparation equips Front Desk staff to confidently manage registrations, payments, and member concerns with professionalism.
Positions often feature flexible scheduling to accommodate both full-time and part-time availability. This flexibility benefits students or those balancing multiple commitments, aligning with Crunch Fitness’s member-centric operational model.
A usual shift involves greeting members, processing check-ins and payments, answering facility-related questions, and promoting current programs. Maintaining an organized front desk area while assisting management with administrative tasks is also part of the daily routine.