NexlintoShift Manager
Company : Five Guys
Location : Elma, NY, 14059
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Elma, NY has a growing demand for shift managers, especially in popular chain restaurants like Five Guys. The competition remains moderate due to steady local hospitality growth, making it a good time to apply if you have leadership experience in fast-paced environments.
In Elma, shift managers thrive by combining strong communication skills with adaptability to local customer preferences. Being proactive in team motivation and maintaining high food safety standards are especially valued to keep up with the area's energetic dining culture.
Shift managers uniquely blend operational oversight with direct staff coaching, juggling scheduling and quality control simultaneously. Unlike general supervisors, they take ownership of entire shifts, ensuring smooth workflow and customer satisfaction during peak hours.
Shift managers often move into higher management roles such as assistant restaurant manager or store manager. The position builds essential leadership and operational skills that pave the way for regional management or corporate-level opportunities in the foodservice industry.
Five Guys emphasizes a team-centric culture with perks like shared tips and secret shopper bonuses, enhancing motivation. Shift managers here also engage deeply in training and operational ownership, setting it apart from burger chains that may offer more segmented managerial roles.
Yes, Five Guys promotes clear career advancement opportunities, including leadership development programs. Shift managers receive ongoing coaching and can access flexible schedules to balance work while building skills for higher positions in the brand’s expanding network.
At Five Guys in Elma, shift managers start at $19.00 per hour, supplemented by shared tips and potential bonuses. This compensation package aligns well with local standards for restaurant supervisory roles, offering competitive pay with added benefits.
Shift managers in Elma benefit from flexible scheduling options, including full-time hours post-training. This adaptability helps balance personal commitments with work demands, especially in a community-oriented town where local events and family time are valued.
While no specific certifications are mandated, familiarity with New York State food safety laws and health codes is essential. Many employers in Elma, including Five Guys, prefer candidates with food handler certifications to ensure compliance and uphold quality standards.
Managing guest feedback in Elma involves active listening, prompt problem resolution, and maintaining a friendly demeanor. Shift managers at Five Guys are encouraged to turn feedback into service improvements, fostering repeat customers in this community-driven market.