Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Fairfield’s hospitality sector has been steadily growing, creating a moderate demand for shift managers. Local eateries like Five Guys seek leaders who can maintain quality during busy hours, so candidates with proven team supervision skills have a strong chance of securing a position.
While formal certifications aren’t mandatory, having food safety or leadership credentials can boost your profile in Fairfield. Employers such as Five Guys appreciate candidates familiar with HACCP or ServSafe, which emphasize safe food handling and compliance with local health regulations.
Key competencies include strong communication, quick decision-making, and the ability to motivate crew members. Since shifts demand multitasking and managing guest satisfaction simultaneously, leadership that balances operational oversight with team morale is vital.
Shift managers often progress into assistant manager or general manager roles within a few years. Building expertise in operational management and staff development at places like Five Guys can open pathways to corporate leadership or franchise ownership.
Starting wages at Five Guys are competitive at $19.00 per hour plus tips and performance bonuses, positioning it above many local fast-food shift roles. This compensation reflects the leadership responsibilities and the brand’s commitment to rewarding quality management.
Five Guys places strong emphasis on team energy and hands-on leadership during shifts. Unlike Burger King’s more standardized procedures, Five Guys encourages shift managers to actively coach crew members, ensuring personalized guest experiences and maintaining premium food standards.
During peak hours, a Five Guys shift manager coordinates station coverage, monitors food prep quality, resolves guest concerns promptly, and supports team members. Ownership of closing duties and performance feedback rounds out a dynamic role focused on operational excellence.
Five Guys offers adaptable scheduling with full-time opportunities after training, accommodating various lifestyle needs. This flexibility helps shift managers balance work-life demands while gaining valuable leadership experience in a fast-paced environment.
High customer volume and diverse team dynamics can test managerial skills. Addressing these requires clear communication, proactive conflict resolution, and maintaining morale through positive feedback, which Five Guys fosters through its team-oriented culture.
Fairfield-based Five Guys shift managers enjoy benefits such as shared tips, bonus incentives linked to secret shopper programs, and free meals during shifts. Combined with medical and 401(k) options, these perks enhance the overall employment package in the area.