NexlintoShift Manager
Company : Five Guys
Location : Hampton, VA, 23661
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Hampton's hospitality sector sees steady demand for shift managers, especially in popular burger franchises. Competition is moderate as many candidates seek leadership roles with flexible hours. Prospective applicants benefit from highlighting team management skills and local customer service experience to stand out.
Managing shifts in Hampton involves balancing peak tourist seasons and local events that spike customer flow. Shift managers must adeptly adjust staffing levels, maintain quality amid rush hours, and navigate the area's dynamic workforce trends to keep operations smooth and customers satisfied.
Effective communication, decisiveness under pressure, and the ability to motivate diverse teams are vital. A shift manager should also excel in conflict resolution and time management to uphold service excellence and operational efficiency during demanding shifts.
Transitioning from shift manager often leads to roles like assistant manager or store manager, especially with demonstrated leadership and operational success. Continuous skill development in areas like staff training and inventory control boosts promotion chances within fast-food chains.
Beyond oversight, a shift leader coordinates station staffing, enforces food safety protocols, manages opening or closing duties, and addresses guest concerns promptly. They also mentor new hires to maintain consistent service standards throughout the shift.
Five Guys emphasizes a positive, energetic team culture with perks like shared tips and meal benefits. Their secret shopper bonus program incentivizes quality service, fostering a collaborative atmosphere that differs from many traditional fast-food chains.
Five Guys looks for candidates with 1-2 years of leadership in restaurants or retail, strong interpersonal communication, and a passion for quality guest service. Experience in fast-paced environments and a proactive attitude towards training and coaching team members are highly prized.
Shift managers at Five Guys in Hampton start at $19.00 per hour, supplemented by shared tips and potential bonuses from secret shopper programs. This compensation package reflects competitive regional rates for managerial roles in quick-service restaurants.
Five Guys offers clear promotion pathways, encouraging shift managers to develop leadership skills and operational knowledge. Demonstrated shift ownership and team development often lead to higher management roles within the brand's expanding network.
Post-training, Five Guys provides flexible scheduling options with availability for full-time hours. This accommodates various lifestyle needs while ensuring consistent coverage during peak operational periods.