NexlintoShift Lead
Company : Five Guys
Location : Cicero, IL, 60804
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In high-traffic periods, a Five Guys Shift Lead in Cicero must address guest concerns swiftly and calmly, ensuring satisfaction while maintaining team focus. Effective communication and problem-solving skills help de-escalate issues without disrupting operations, reinforcing positive customer experiences and supporting the restaurant’s reputation.
Strong Shift Leads excel by motivating diverse teams, managing time efficiently, and leading by example. They balance operational tasks with mentorship, uphold quality standards, and foster a cooperative atmosphere. Adaptability and accountability are also critical to navigating challenges during busy service hours.
While formal certifications may not be mandatory, knowledge of food safety protocols and prior leadership experience in quick-service restaurants are highly valued in Cicero. Familiarity with local health regulations and strong communication skills enhance a Shift Lead’s ability to maintain compliance and team cohesion.
Cicero’s demand for restaurant Shift Leads remains steady due to its bustling dining scene. Candidates with prior leadership roles and customer service excellence stand out. Applicants should anticipate a thorough interview process focusing on operational know-how and team management capabilities.
Starting as a Shift Lead at Five Guys opens doors to assistant manager and ultimately restaurant manager positions. The company emphasizes mentorship and internal promotions, rewarding demonstrated leadership, operational proficiency, and commitment to the brand’s customer service standards.
Five Guys Shift Leads uniquely combine hands-on operational duties with a strong emphasis on team mentorship and food quality. Unlike some chains, Five Guys offers weekly secret shopper bonuses and free meals, fostering a motivating culture that values employee engagement alongside efficiency.
Five Guys provides real-time feedback and clear performance metrics, helping Shift Leads prioritize crew assignments and quality control. The supportive team-oriented culture in Cicero outlets encourages collaboration, enabling Shift Leads to effectively juggle operational demands and guest service.
Shift Leads at Five Guys in Cicero start at a competitive base pay of $19.00 per hour, with opportunities to earn tips and weekly secret shopper bonuses. This compensation package, combined with benefits like free meals and potential promotions, makes the role financially appealing.
Shift Leads typically oversee designated shifts—such as first, second, or third shifts—allowing some predictability in scheduling. However, flexibility is often required to support opening and closing procedures, and to respond to staffing needs during peak hours.
Cicero’s Five Guys locations emphasize a fun, team-oriented atmosphere reflecting the community’s hardworking spirit. Shift Leads benefit from a supportive environment that values positivity and collaboration, helping maintain high food quality and customer satisfaction standards.