NexlintoShift Manager
Company : Five Guys
Location : New Hartford, CT, 06057
Job Type : Full Time
Date Posted : 4 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Shift managers at Five Guys in New Hartford experience a unique blend of fast-paced burger service with strong team camaraderie, boosted by perks like flexible scheduling and shared tips. Compared to other regions, local customer preferences and store performance bonuses add distinct motivation and operational nuances.
Effective shift managers must exhibit strong communication, quick decision-making, and the ability to motivate crew members under pressure. Displaying responsibility and adaptability ensures smooth operations and consistent guest satisfaction during demanding service periods.
Absolutely, this position serves as a robust stepping stone towards higher management roles within the restaurant industry. Five Guys emphasizes career growth by offering training, leadership development, and clear paths to supervisory and corporate positions.
Managers often juggle staffing adjustments, maintaining food safety standards, and addressing customer feedback swiftly. In New Hartford, balancing peak hour rushes with local workforce availability requires tactful scheduling and real-time problem-solving.
Yes, $19.00/hour plus tips and bonuses positions this role above many local restaurant manager salaries. Considering New Hartford’s cost of living and hospitality market, this pay scale offers attractive compensation for managerial responsibilities.
Five Guys fosters an energetic and supportive environment where shift leaders are pivotal in driving team spirit. Managers receive encouragement through perks like free meals and secret shopper bonuses, enhancing engagement and performance.
While formal certifications aren't mandatory, knowledge of food safety regulations and prior leadership experience in food service are highly valued. Connecticut employers, including Five Guys, prioritize candidates with strong interpersonal skills and a commitment to compliance.
Five Guys combines competitive wages, team-focused culture, and tangible incentives like shared tips and bonuses, setting it apart. Additionally, the brand’s emphasis on quality and guest experience shapes a hands-on managerial style unique within local eateries.
During busy periods, managers intensify focus on coordinating crew tasks, monitoring service speed, and ensuring consistent food safety. They also handle immediate guest concerns, balancing operational efficiency with maintaining the brand's signature hospitality.
Candidates should prepare for a leadership role that demands both hands-on team management and customer service excellence. The hiring process may emphasize past supervisory experience, adaptability, and alignment with Five Guys’ energetic work culture.