Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Arcadia’s automotive service sector shows steady demand for assistant managers skilled in oil changes, fueled by local vehicle volume and consumer reliance on fast maintenance. While competition exists, having leadership skills combined with technical know-how can set candidates apart in this suburban California market.
During busy periods, balancing service speed while maintaining quality is critical. The assistant manager must coordinate team efforts, manage customer expectations, and swiftly resolve bottlenecks. This role demands agility in multitasking and hands-on leadership to keep operations smooth and customers satisfied.
This role offers a fast-track path into higher leadership within automotive service centers, especially at companies like Driven Brands. Gaining expertise in team management and operational oversight can lead to shop manager positions or broader maintenance management roles in the region’s automotive industry.
Driven Brands invests in paid training programs designed to build both technical skills and leadership capabilities, enabling assistant managers to advance quickly. The company also offers bonus incentives and clear promotion pathways, fostering a supportive environment for career momentum in automotive services.
At Driven Brands, assistant managers take a more hands-on role, combining light vehicle maintenance with leadership duties. This hybrid model emphasizes mentoring team members, managing inventory precisely, and maintaining shop cleanliness, blending operational and technical tasks more closely than typical assistant manager roles.
In Arcadia, Oil Change Assistant Managers typically earn between $18 to $24 per hour, with additional bonus opportunities based on performance. Compensation packages often include benefits like paid time off and insurance, reflecting the cost of living and market standards for automotive leadership roles locally.
Arcadia experiences moderate traffic congestion during peak times, which can affect punctuality and shift scheduling. Assistant managers should plan routes to avoid bottlenecks and consider flexible scheduling options if available to maintain reliable attendance and effective team oversight.
Fluctuations between warm summers and mild winters mean assistant managers must ensure safety protocols adapt to temperature extremes. This includes managing working conditions in service pits and ensuring vehicle maintenance meets seasonal needs, keeping both staff and customers safe year-round.
The position involves lifting up to 50 pounds, frequent bending, walking, and working in service pits, requiring good physical fitness. Candidates should be comfortable with these active tasks, as they are essential for overseeing shop operations and maintaining service quality.