NexlintoShift Lead
Company : Five Guys
Location : Chandler Heights, AZ, 85127
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Chandler Heights sees moderate demand for shift leads in the food service sector, especially at popular chains like Five Guys. Candidates with prior leadership experience and strong communication skills tend to stand out amid local competition, given the area's growing hospitality scene.
While formal certifications aren't mandatory for shift lead positions in Chandler Heights, having a ServSafe food handler or manager certification can be advantageous. Such credentials signal commitment to food safety and operational excellence, aligning well with employer expectations.
A shift lead typically manages daily crew operations and directly influences team dynamics during their shift. Unlike higher management, this role focuses on hands-on leadership, ensuring quality standards and guest satisfaction without overarching strategic responsibilities.
Strong communication, quick decision-making, and the ability to motivate diverse teams are crucial. Additionally, multitasking under pressure and maintaining high-quality food safety standards help shift leads thrive in busy restaurant settings.
Absolutely. Serving as a shift lead provides valuable hands-on leadership experience, operational insight, and team management skills. These are foundational for progressing to assistant manager or store manager roles within Five Guys or similar establishments.
Five Guys offers mentorship, real-time feedback, and structured performance reviews to empower shift leads. These initiatives foster skill growth, enabling employees to take on greater responsibility and advance within the company’s management track.
Shift leads at Five Guys in Chandler Heights start at a competitive $19.00 per hour, complemented by tips and bonuses. Additional perks include free meals during shifts, health benefits, 401(k) options, and weekly secret shopper incentive programs.
Yes, Five Guys emphasizes a supportive, energetic work culture where shift leads foster positivity and teamwork. The environment encourages camaraderie and offers opportunities to contribute actively to both guest satisfaction and crew morale.
Evening shifts can involve managing high guest volumes while ensuring food quality and cleanliness remain top-notch. Shift leads must balance quick problem-solving with maintaining team focus and guest service excellence under pressure.