NexlintoShift Manager
Company : Five Guys
Location : Wood Dale, IL, 60399
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Five Guys emphasizes a blend of leadership and hands-on team support during shifts. In Wood Dale, shift managers balance fast-paced operations with a focus on guest satisfaction and quality, setting it apart from competitors like McDonald's where duties might skew more towards standardized procedures.
Shift Managers often move into assistant manager or general manager roles, especially within chains like Five Guys that prioritize internal growth. In Wood Dale’s competitive market, gaining supervisory experience and strong customer service skills can accelerate this progression.
Effective shift leaders demonstrate decisiveness, clear communication, and empathy. They motivate their crew to maintain quality standards and manage time efficiently, crucial for thriving in high-traffic settings such as Five Guys in Wood Dale.
While formal certifications aren’t always mandatory, food safety and workplace safety training like ServSafe are highly valued. In Illinois, these credentials help shift managers ensure compliance and build trust among teams and customers.
Starting wages typically begin at $19 per hour, supplemented by shared tips and bonuses tied to performance. This combined compensation structure often makes the total earnings competitive compared to other local restaurant management roles.
Wood Dale offers accessible public transit and reasonable road connectivity, making shift timing crucial to avoid peak traffic. Flexible scheduling at Five Guys helps managers align their shifts with smoother commute windows.
Wood Dale’s hospitality sector is actively recruiting due to growing demand. The competition among candidates is moderate, with employers like Five Guys seeking individuals who combine leadership skills and customer service experience to stand out.
Five Guys provides bonus incentives tied to secret shopper feedback and offers continuous training support. This encourages shift managers to uphold quality and service excellence consistently during their leadership periods.
Apart from overseeing daily operations, Five Guys shift managers engage directly in coaching crew members and handling guest feedback personally, fostering a hands-on leadership style that promotes team growth and customer satisfaction.
The company’s energetic and team-centric environment creates a positive workplace where shift managers are empowered to lead collaboratively. This culture supports flexibility and growth, enhancing job satisfaction for managers in the Wood Dale location.