NexlintoShift Manager
Company : Five Guys
Location : Mooresville, NC, 28115
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
At Five Guys Mooresville, shift managers adapt to an energetic pace requiring hands-on leadership. Balancing quality food prep and guest service means motivating crew dynamically, fostering teamwork while ensuring safety and speed during busy periods unique to this location.
Strong communication, decisiveness, and a proactive approach stand out. Managing diverse teams under pressure demands patience and clear direction, especially when juggling quality control and customer satisfaction in high-volume burger joints.
Peak hours often bring staffing tightness and high order volume. Overcoming these requires quick problem-solving, efficient task delegation, and maintaining morale to uphold speedy service and uphold brand standards amidst the rush.
Mooresville’s growing dining sector shows increasing openings for shift managers, fueled by expanding local franchises like Five Guys. This demand offers promising prospects for candidates with leadership experience and customer service expertise.
Shift manager wages in Mooresville hover around $18-$20 per hour, slightly above average for the region. The inclusion of shared tips and bonuses at Five Guys often enhances overall earnings, making it attractive compared to similar roles nearby.
Beyond overseeing staff, a shift manager crafts workflow efficiency, enforces food safety protocols, and handles guest issues personally. This role demands operational ownership, from opening duties through closing, ensuring smooth, quality-driven shifts.
While formal certifications aren’t mandatory, knowledge of food safety standards like ServSafe and previous team leadership in retail or food service significantly boost candidacy in the Mooresville job market.
Five Guys emphasizes a family-like environment promoting employee growth and recognition through bonuses like secret shopper programs. Shift managers benefit from flexible scheduling and a positive team vibe boosting engagement beyond typical fast-food norms.
Five Guys offers clear pathways to higher leadership through hands-on training and mentorship. Shift managers can leverage performance bonuses and skill-building to transition into store management roles or corporate positions.
Starting wages begin at $19.00 per hour, complemented by shared tips and bonus programs. Additionally, Five Guys provides medical, dental, vision, and 401(k) plans, along with free meals during shifts, supporting both financial and personal well-being.