NexlintoShift Manager
Company : Five Guys
Location : East Aurora, NY, 14052
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
East Aurora's hospitality sector is growing steadily, creating a moderate demand for shift managers. Candidates typically encounter competition from local eateries and retail, so showcasing leadership and customer service skills can help applicants stand out in this community-driven job market.
Shift managers working in East Aurora often access benefits like medical, dental, and retirement plans, especially with established chains like Five Guys. While pay can vary, comprehensive benefits packages contribute significantly to total compensation, enhancing retention in the region.
Strong communication, team coordination, and decisive problem-solving are crucial for restaurant shift managers. Employers want leaders who inspire crew members, handle fast-paced environments adeptly, and maintain high food safety and customer satisfaction standards.
A shift manager can advance toward assistant general manager or store manager roles by gaining operational expertise and leadership experience. Demonstrating reliability, coaching ability, and a growth mindset often opens doors to higher responsibilities within restaurant management.
While both roles involve team oversight, a shift manager typically handles broader responsibilities like shift operations, scheduling, and performance tracking. Shift leaders focus more on direct crew guidance and task execution, making managerial roles more strategic.
Five Guys shift managers lead with a strong emphasis on quality and customer experience, supported by incentives like secret shopper bonuses and shared tips. They also benefit from flexible scheduling and a supportive culture focused on career growth within a popular burger brand.
Five Guys equips shift managers with clear standards for food quality and safety, plus tools to monitor team performance. Managers receive training resources and bonuses tied to customer service, motivating a balance between speedy service and friendly guest interactions.
The shift manager role at Five Guys in East Aurora offers a competitive starting wage around $19 per hour, complemented by shared tips and bonus opportunities. This pay structure aligns well with regional hospitality management salaries, rewarding leadership and operational skills.
Five Guys promotes flexible scheduling, allowing shift managers to pick up additional shifts when available. This flexibility benefits those seeking to increase earnings or gain more hands-on experience by covering open shifts in their local East Aurora store.
Candidates with 1–2 years of leadership in restaurant or retail settings stand out locally. Strong interpersonal skills and a solid work ethic are highly valued, alongside any certifications in food safety or customer service, enhancing hireability in the East Aurora job market.