Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
The role demands juggling direct vehicle maintenance like oil changes with leading team workflow and customer service. This blend ensures smooth shop operations, requiring adaptability and multitasking skills to maintain high service standards while coaching staff effectively.
Being able to lift up to 50 pounds and safely maneuver in service bays is essential. The job also requires standing for long periods and working in varying temperatures, reflecting the hands-on and dynamic nature of automotive service environments in Balch Springs.
This position often serves as a launchpad to higher leadership roles within automotive service shops. Demonstrating team management, operational efficiency, and customer satisfaction can fast-track advancement to shop manager or regional supervisory positions.
Driven Brands provides structured paid training, employee perks like free oil changes, and a bonus structure, fostering a supportive environment that values growth and work-life balance, distinguishing it from competitors in the automotive service sector.
Driven Brands emphasizes a performance-driven culture where assistant managers are encouraged to lead proactively and develop team skills, creating an energetic workplace focused on customer satisfaction and operational excellence.
Salaries typically range from $15 to $20 per hour in Balch Springs, aligning well with regional standards for similar roles. Bonus incentives and benefits further enhance total compensation, making the position financially attractive locally.
While no mandatory certifications exist, familiarity with Texas automotive safety standards and environmental regulations helps ensure compliance. Local training on safe disposal of automotive fluids is often encouraged.
Demand for assistant managers in oil change shops is steady in Balch Springs due to growing vehicle ownership. Competition exists but is moderate, with employers like Driven Brands actively recruiting to fill leadership roles promptly.
Customer interaction is equally vital as technical know-how. The assistant manager must ensure clients feel valued while maintaining high-quality service delivery, striking a balance that boosts repeat business and team morale.
Peak times require swift decision-making to allocate tasks, manage inventory, and uphold safety standards without compromising service speed or quality. Effective communication and leadership are key to navigating busy periods smoothly.