General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Thriving as a General Manager in Harwinton’s dynamic food service requires high energy, strong communication, and adaptability. Leading rotating crews while maintaining a positive team vibe aligns with local expectations for effective restaurant management in this region.
Unlike retail or healthcare roles, the Five Guys General Manager focuses heavily on real-time team coordination in a lively kitchen environment, combining operational oversight with a people-first culture unique to fast-casual dining.
While not always mandatory, ServSafe certification enhances a candidate’s profile for restaurant management roles in Harwinton, reflecting local compliance standards and boosting employability in food service leadership.
Five Guys blends high-energy leadership with a collaborative team culture, offering managers a chance to influence both customer experience and crew development in an iconic burger brand setting.
The shift structure, alternating between morning and evening sessions, accommodates diverse lifestyles but demands stamina and flexibility, key factors influencing manager satisfaction in this location.
General Managers in Harwinton typically earn between $50,000 and $65,000 annually, with Five Guys offering competitive base pay plus performance bonuses, aligning with regional market standards for restaurant leadership.
Five Guys invests in continuous leadership training and offers advancement pathways, empowering General Managers to grow within its expanding network while honing skills crucial for higher operational roles.
Harwinton’s rising hospitality sector creates steady demand for skilled managers, resulting in competitive but timely hiring cycles at Five Guys as they seek energetic leaders to maintain service excellence.
Managing a rotating crew amid Harwinton’s community expectations means balancing efficient service with personalized customer interactions, requiring dynamic problem-solving unique to this market.
Beyond standard benefits, Five Guys offers quarterly bonuses tied to restaurant performance and a vibrant, music-filled work environment, enhancing the managerial role’s appeal locally.