NexlintoShift Manager
Company : Five Guys
Location : Detroit, MI, 48264
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Detroit's fast-paced food industry demands experienced shift managers capable of multitasking and team leadership. With several burger chains and eateries, competition is moderate but favors candidates demonstrating strong operational skills and customer service expertise.
While formal certifications aren't mandatory, many Detroit establishments value candidates with food safety training like ServSafe or leadership workshops. These credentials can enhance a shift manager's profile and reflect knowledge of local health and safety standards.
Shift managers oversee team coordination, ensure smooth station coverage, and maintain food quality during shifts. Unlike crew members, they also handle coaching, performance feedback, and operational tasks like opening or closing the store.
Effective communication, decisiveness under pressure, and the ability to motivate staff are key. A successful shift leader sets a positive example, drives customer satisfaction, and manages workflow to keep service efficient and friendly.
Many shift managers progress into roles such as assistant manager, store manager, or regional supervisor. These positions often provide broader strategic responsibilities and higher compensation, rewarding proven leadership and operational insight.
Five Guys offers flexible scheduling and full-time hours post-training, allowing shift managers to find balance. The positive workplace culture and team-oriented environment further help reduce stress during demanding shifts.
Five Guys emphasizes employee recognition with bonuses, shared tips, and a secret shopper program, enhancing motivation. Their focus on quality and team energy creates a supportive atmosphere unique among fast-food competitors.
Shift managers in Detroit at Five Guys typically start around $19 per hour, supplemented by shared tips and performance bonuses. This competitive package reflects local market rates and the role’s leadership responsibilities.
Shift managers are hands-on during service, ensuring fast, friendly, and accurate customer experiences. They also professionally address guest feedback, reinforcing high satisfaction and repeat visits.
Transferring skills like team supervision, multitasking, and communication helps immensely. Adapting to food safety protocols and fast-paced service environments is key, but leadership fundamentals remain consistent across industries.