NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Daly City, CA, 94014
Job Type : Full Time / Part Time
Date Posted : 14 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
At Crunch Fitness in Daly City, Front Desk Associates serve as the welcoming face for members, handling check-ins, membership queries, and promoting programs. The environment values friendly, efficient service, requiring multitasking in a lively fitness setting to ensure every guest feels valued and informed.
Crunch Fitness emphasizes a dynamic, member-focused atmosphere where Front Desk Associates must juggle administrative tasks and customer service simultaneously. Unlike standard gyms, there’s a strong push for upselling services and managing event promotions, making adaptability and proactive communication essential.
Daly City's fitness scene demands Front Desk staff with excellent communication, quick problem-solving, and tech-savvy abilities to handle membership systems. Given the fast-paced nature of gyms like Crunch, being personable yet efficient significantly sets candidates apart.
While not strictly required, prior customer service or retail experience greatly enhances a candidate’s chances for Front Desk roles around Daly City. Employers prefer individuals comfortable with multitasking, handling payments, and resolving member concerns in busy environments.
Front Desk Associates in Daly City typically earn competitive hourly wages around $16-$20, slightly lower than San Francisco but reflecting local living costs. Benefits like flexible schedules and gym memberships help balance compensation in this region.
Daly City’s fitness industry is growing steadily, creating consistent openings for front desk employees. Crunch Fitness, in particular, often recruits to maintain high member service standards, reflecting a healthy local job market for front office associates.
Though formal certifications aren't mandatory, familiarity with membership software and basic administrative skills are highly valued at Crunch Fitness. Some knowledge of CPR or first aid can also be advantageous, given the active environment.
During peak hours, front desk associates juggle greeting guests, managing check-ins, processing payments, answering membership questions, and maintaining lobby order. They also promote facility events, ensuring smooth operations and positive member experiences.
Crunch Fitness encourages advancement by offering training and opportunities to move into supervisory or assistant manager roles. Front Desk Associates who demonstrate reliability and strong customer engagement can progress within the company’s expanding local branches.
Crunch Fitness offers a competitive hourly wage complemented by flexible scheduling and employee membership perks. This package is tailored to support work-life balance while rewarding associates’ contributions in a fast-paced, member-centric environment.