NexlintoShift Lead
Company : Five Guys
Location : Sylvania, OH, 43560
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
An effective Shift Lead excels in team motivation, quick decision-making, and maintaining top food safety standards during busy periods. They combine hands-on leadership with strong communication to ensure smooth operations and exceptional customer interactions in fast-paced restaurant environments.
Starting as a Shift Lead often leads to managerial roles by building expertise in staff training, operational oversight, and customer service excellence. It’s a stepping stone where leadership skills sharpen, preparing individuals to handle larger team and business responsibilities.
A Shift Lead’s day includes coordinating crew assignments, ensuring quality food preparation, resolving guest concerns promptly, and keeping the store organized. They also monitor performance metrics and foster a positive, productive team atmosphere to meet service standards.
Locally, food safety certifications like ServSafe are highly valued for Shift Leads. Candidates with leadership or hospitality training stand out, as Sylvania’s competitive food service market favors those who demonstrate both operational knowledge and team management abilities.
Sylvania’s food service sector is moderately competitive, with many candidates seeking roles at reputable chains like Five Guys. Employers prioritize candidates with proven leadership experience and strong customer service skills to maintain high store standards and efficient shifts.
Five Guys offers a unique team-oriented culture, weekly secret shopper bonuses, and free meals during shifts. The company emphasizes mentorship and career growth, providing Shift Leads with clear pathways toward management roles within a supportive environment.
Yes, alongside a competitive base wage starting at $19/hour, Five Guys Shift Leads share weekly secret shopper bonuses and receive free meals each shift. These perks complement a benefits package designed to reward leadership and dedication on the floor.
Shift Leads in Sylvania typically earn starting pay around $19 per hour, supplemented by tips and bonuses like secret shopper rewards. This compensation aligns well with local market rates for restaurant supervisory roles in fast-casual dining.
Shift Leads uniquely blend operational oversight with direct staff coaching during live shifts, focusing heavily on quality control and guest experience. Unlike some retail leads, they often engage hands-on in food preparation and safety, balancing multitasking with team leadership.
A frequent misconception is that Shift Leads only manage schedules; however, they actively engage in daily operations—from mentoring team members to handling customer issues. Their role is dynamic, requiring both leadership and practical involvement in restaurant workflows.