Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
At Driven Brands, the Oil Change Assistant Manager balances managing daily shop operations with directly performing vehicle maintenance tasks like oil changes. This hybrid role ensures smooth workflow while delivering quality service, making it ideal for candidates eager to lead and engage in technical work within a busy Los Angeles automotive environment.
Key traits include proactive team coaching, efficient workflow management during peak hours, and maintaining high safety and service standards. Candidates who demonstrate strong communication skills and a positive attitude tend to excel in guiding teams while enhancing customer satisfaction in fast-paced oil change shops.
Expect to oversee vehicle servicing accuracy, manage inventory, mentor staff, and ensure cleanliness and safety standards are met. Additionally, stepping in for the shop manager during absences is common, requiring adaptability and leadership in a dynamic automotive service setting.
Los Angeles shows a steady demand for automotive service leadership due to its dense population and vehicle-centric culture. Candidates with leadership potential and mechanical aptitude often find more opportunities here, but competition can be high given the city's large talent pool and numerous service centers.
Salaries in LA tend to reflect the city's higher living expenses, typically ranging from $18 to $25 per hour for assistant manager roles in automotive service. This range supports a balance between competitive pay and the operational budgets of local oil change shops.
Driven Brands provides paid training, health benefits, 401(k) matching, and bonus incentives. These benefits, combined with free employee oil changes and advancement pathways, create an attractive environment for those pursuing long-term careers in automotive service management.
Driven Brands emphasizes a performance-driven culture with hands-on leadership, blending operational oversight with direct service tasks. This contrasts with purely managerial roles elsewhere by encouraging skill development through paid training and active engagement in vehicle maintenance.
Applicants need the ability to lift up to 50 pounds, navigate shallow service pits, and endure physical activity like standing and bending for extended periods. These requirements ensure safe, efficient shop operations amid LA’s often fast-paced automotive service environment.
While prior experience can be beneficial, many employers, including Driven Brands, provide paid training. Certifications aren’t mandatory but can enhance a candidate's prospects, especially in competitive LA markets where customer service and leadership skills are equally valued.
The role combines mentoring new hires and managing daily operations to uphold service quality. By fostering a motivated team focused on safety and customer satisfaction, the assistant manager helps maintain Driven Brands’ reputation for reliable, efficient oil change services in Los Angeles.