NexlintoShift Lead
Company : Five Guys
Location : Genoa, OH, 43430
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Genoa, a Shift Lead must blend hands-on supervision with inspiring team spirit. This means managing crew tasks efficiently while fostering a positive environment that drives productivity and ensures high standards in food quality and customer service.
Working as a Shift Lead offers a platform to develop leadership, communication, and operational skills. Demonstrating reliability and a proactive approach often leads to promotions into management, especially in fast-growing chains like Five Guys that prioritize internal growth.
Essential skills include quick decision-making, team coaching, and multitasking under pressure. A Shift Lead must also excel at maintaining cleanliness, enforcing food safety, and resolving customer concerns swiftly to uphold the brand’s reputation.
Genoa’s food service sector sees moderate demand for leadership roles, with local restaurants seeking candidates who combine management aptitude and customer service skills. This creates opportunities but also requires applicants to showcase adaptability and strong team leadership.
Salaries for Shift Leads in Genoa typically align with the cost of living and local wage standards, often ranging around $18 to $21 per hour. Five Guys offers competitive pay starting at $19 per hour, augmented by tips and performance bonuses.
Unlike general crew, a Shift Lead orchestrates shift schedules, mentors staff, and ensures operational excellence. This position requires ownership of store readiness, quality control, and direct guest interaction to resolve issues, setting the tone for the entire shift.
Five Guys emphasizes a fun, team-oriented culture complemented by structured growth paths and comprehensive benefits. Their Shift Leads receive real-time feedback, mentorship, and secret shopper bonuses, enhancing both job satisfaction and career development.
Five Guys fosters leadership through hands-on coaching, performance reviews, and mentorship programs. Shift Leads gain exposure to operational decision-making and team management, preparing them for future managerial roles within the company.
Morning shifts often involve kickstarting store operations, ensuring food prep meets standards, handling early guest flow, and motivating the team to maintain energy and focus throughout the day. Managing cleanliness and inventory are also key focuses.
Yes, beyond competitive wages and bonuses, Five Guys provides benefits like medical, dental, vision coverage, and a 401(k) plan with eligibility. The company’s stable growth and internal promotion practices contribute to sustained employment prospects.