NexlintoShift Lead
Company : Five Guys
Location : Bay Village, OH, 44140
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Bay Village has a moderate demand for shift leads, especially in food service like Five Guys. Local businesses prioritize candidates with proven leadership in fast-paced environments, so competition can be strong but accessible with relevant experience and a positive track record.
While formal certifications aren’t mandatory, food safety training and local health compliance knowledge are highly valued in Bay Village restaurants. Obtaining ServSafe certification or similar credentials can boost eligibility for shift lead roles around this area.
Mastery in team motivation, real-time problem-solving, and maintaining operational flow under pressure are crucial. Additionally, a keen eye for quality control and guest satisfaction ensures smooth shifts and fosters upward career paths.
Many shift leads transition into store management or regional operations roles. This position builds foundational leadership, operational expertise, and customer service skills that open doors to broader managerial responsibilities.
Expect to coordinate team assignments, monitor product quality, handle customer issues swiftly, and ensure cleanliness standards are met throughout your shift. The role demands balancing hands-on tasks with leadership oversight.
Five Guys emphasizes team camaraderie and offers weekly secret shopper bonuses, free meals, and clear advancement pathways. This creates an engaging work culture focused on growth and recognition that isn’t always standard in other chains.
Absolutely. The company supports professional development through mentorship and performance reviews, making it ideal for candidates aiming to climb into management within the restaurant industry.
Starting pay typically begins at $19.00 per hour, supplemented by tips and performance bonuses. This competitive wage reflects both the leadership demands and local market standards for similar food service roles.
Five Guys offers a more structured leadership role with tangible perks like secret shopper bonuses and comprehensive benefits. Compared to smaller venues, this role provides clearer growth trajectories and stronger team support.
Managing high customer volume while maintaining food quality and service standards can be intense. A Shift Lead must quickly adapt, delegate effectively, and keep morale high to ensure smooth operations during busy periods.