General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Hanahan's vibrant community and local labor market influence Five Guys' operations by impacting shift scheduling and crew recruitment. Managers here often navigate unique regional supply logistics and community engagement, tailoring leadership approaches to fit the Southern hospitality culture while maintaining fast-paced service standards.
In South Carolina, certifications like ServSafe are highly regarded for food safety compliance. For a General Manager at Five Guys, having this credential enhances trust and regulatory adherence, while leadership experience in fast-paced restaurants is crucial to meet operational and team management expectations.
Successful General Managers combine high energy with adaptability, mastering real-time team communication and multitasking across roles. Emphasizing coaching and financial oversight, they drive crew motivation and operational efficiency, crucial for sustaining daily momentum in dynamic restaurant environments.
General Managers often advance into regional or corporate leadership positions, leveraging operational expertise and people management skills. Experience at a recognized brand like Five Guys can open doors to broader roles in multi-unit management or specialized areas such as franchise development.
Morning shifts focus on inventory checks, team briefings, and prepping the restaurant, while evening shifts require managing peak customer flow, resolving service issues, and ensuring proper closing protocols. Balancing these duties demands stamina and keen operational oversight.
Five Guys fosters a people-first culture emphasizing humility and team-first leadership. General Managers are expected to inspire through energy and collaboration, encouraging cross-training and open communication to maintain a vibrant, supportive work atmosphere aligned with the brand’s fun, music-filled environment.
General Manager salaries in Hanahan typically range between $50,000 and $65,000 annually, factoring in competitive base pay and quarterly bonuses tied to restaurant performance. This aligns with regional food service management standards while reflecting Five Guys’ commitment to rewarding leadership.
Managers actively engage in multiple operational facets including inventory control, shift leadership, and customer service problem-solving. The role demands physical stamina and adaptability as managers often rotate through various positions to maintain flow and team cohesion during fast-paced service.
Local job seekers favor 'near me' queries to find nearby opportunities that reduce commute times and align with community ties. In Hanahan, such searches highlight demand for accessible managerial roles within familiar neighborhoods, catering to candidates prioritizing work-life balance.
Five Guys’ open kitchen and high-energy setting require managers to excel in vocal, real-time team communication and quick adaptability. Unlike more segmented environments, this role demands visible leadership, constant engagement, and multitasking across diverse crew responsibilities to sustain service quality.