NexlintoShift Manager
Company : Five Guys
Location : Erwin, NC, 28339
Job Type : Full Time
Date Posted : 8 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Erwin, NC has a growing food service sector with moderate competition for shift manager positions. Five Guys offers a strong entry point with leadership opportunities, making it an attractive choice for candidates seeking stable advancement amid local hospitality roles.
Many Five Guys shift managers in Erwin rely on personal vehicles due to limited public transit, which supports varied shift hours. Local carpooling and flexible start times also help accommodate those balancing multiple responsibilities.
Strong communication, quick decision-making, and team motivation stand out as essential leadership traits. Shift managers must balance operational oversight with guest satisfaction, driving performance while maintaining a positive work environment.
Absolutely. Five Guys encourages career growth, and experience managing shifts builds critical skills in team leadership, operational control, and customer service, paving the way toward assistant manager or general manager roles.
Managing crew assignments, ensuring food safety, overseeing customer service speed and quality, and handling opening or closing tasks are common. Effective multitasking and problem-solving ensure smooth operations throughout the shift.
Shift managers at Five Guys benefit from shared tips and bonus incentives tied to secret shopper feedback and store performance, rewarding leadership that drives superior customer experiences and team efficiency.
Shift managers typically start around $19.00 per hour at Five Guys in Erwin, complemented by shared tips and performance bonuses, making it a competitive wage for entry-level managerial roles in this region.
Candidates with 1-2 years of leadership in restaurant or retail settings are preferred. Strong interpersonal skills and a passion for customer service are crucial, though Five Guys also supports growth through on-the-job training.
Five Guys fosters an energetic, team-focused environment emphasizing quality and service. Shift managers enjoy a positive atmosphere with flexible scheduling options and employee benefits that enhance job satisfaction.
While both roles require leadership and operational oversight, Five Guys highlights team development and customer service with bonus incentives, whereas Burger King may emphasize standardized procedures and higher volume management.