General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Leading a fast-paced team at Five Guys in Reno means balancing motivating staff with hands-on management throughout shifts. Emphasizing communication and adaptability helps keep operations smooth amid changing crew assignments and high-energy service demands.
Successful restaurant general managers often combine prior leadership experience with food service knowledge, strong communication skills, and certifications like ServSafe. These credentials showcase readiness to handle customer-focused, operational, and team leadership challenges effectively.
Many General Managers progress to regional or corporate leadership roles by leveraging experience in operations, team building, and financial oversight. Continuous learning and strong performance at a brand like Five Guys can open doors to advanced management positions.
Reno's expanding hospitality scene fuels steady demand for skilled General Managers, especially those adept in dynamic, customer-centric environments. Seasonal tourism and local business growth often increase hiring activity for leadership roles.
Five Guys in Reno attracts candidates passionate about food and teamwork, making competition for General Manager roles moderately high. The brand’s strong reputation and growth prospects heighten interest among experienced restaurant professionals locally.
Some assume the role is mostly administrative, but at Five Guys, General Managers actively engage on the floor in fast, physically demanding shifts. Leadership here requires stamina, quick decision-making, and constant team interaction to maintain service quality.
Five Guys values a people-first, team-centric leadership approach where humility and motivation drive success. General Managers are encouraged to foster a fun, collaborative vibe, blending operational oversight with genuine enthusiasm for the brand’s energetic atmosphere.
General Managers in Reno’s restaurant sector typically earn between $55,000 and $70,000 annually, with additional bonuses tied to store performance. Pay scales reflect local cost of living and the demanding pace of managing high-volume dining establishments.
Unlike assistant roles focused on specific shifts or tasks, Five Guys’ General Managers oversee full operations, including financial controls and crew leadership. This position demands versatility, from opening to closing duties, blending hands-on and strategic responsibilities.
This vacancy emphasizes cross-training in multiple restaurant roles within a lively, open kitchen setting. The blend of high energy, music, and real-time team collaboration creates a distinctive environment that challenges and rewards managers daily.