NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Roseville, CA, 95661
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
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Frequently Asked Questions
Crunch Fitness in Roseville emphasizes a dynamic front desk experience where associates engage actively with members, promote fitness programs, and manage fast-paced operations. This environment fosters growth and provides flexible scheduling uncommon in many standard gym front desk roles.
Roseville’s competitive fitness market means front desk associates must balance high member traffic with personalized service. Seasonal spikes and community events require multitasking and adaptability, making strong communication and organizational skills vital for success here.
Daily tasks include welcoming guests, managing memberships, handling payments, and resolving inquiries. Additionally, promoting facility offerings and maintaining a tidy lobby are key to creating a positive first impression, especially during busy hours.
Successful front desk associates combine excellent interpersonal communication with basic computer proficiency, multitasking ability, and a friendly yet professional demeanor. Prior customer service experience enhances effectiveness in managing member interactions smoothly.
Yes, many front desk associates advance to supervisory or management positions by demonstrating leadership, operational knowledge, and customer service excellence, especially in growth-oriented establishments like Crunch Fitness.
Employees at Crunch Fitness enjoy competitive pay paired with flexible hours and complimentary gym memberships, which encourages a healthy lifestyle and firsthand familiarity with the services they promote.
In Roseville, front desk associates typically earn between $14 and $18 per hour, reflecting local living costs and the role’s service-oriented responsibilities within the fitness industry.
Crunch Fitness provides training and clear protocols for escalating issues, ensuring front desk staff can resolve member concerns effectively while maintaining a welcoming atmosphere.
While no formal certification is mandatory, familiarity with customer service software and CPR certification can boost employability, especially in health-focused environments like Roseville’s fitness centers.
Associates focus on member interaction and daily operations, whereas coordinators and supervisors oversee scheduling, staff management, and broader administrative tasks, demanding more leadership experience and organizational skills.