NexlintoShift Manager
Company : Five Guys
Location : Akron, NY, 14001
Job Type : Full Time
Date Posted : 6 February 2026
Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Akron's casual dining sector shows steady demand for shift managers, with Five Guys standing out due to its strong brand presence. Candidates often face moderate competition, but leadership experience and customer service skills can set applicants apart in this local job market.
While formal certifications aren't mandatory in Akron's fast-food scene, having food safety training or hospitality management credentials can enhance a shift manager's profile. Five Guys values practical leadership skills combined with knowledge of health and safety standards.
A shift manager uniquely balances operational oversight with team motivation, ensuring smooth shift transitions, compliance with food safety, and delivering excellent guest interactions. Unlike crew leads, they handle scheduling, coaching, and performance feedback during their shift.
Effective shift management shapes guest satisfaction by coordinating timely service and quality control. It also fosters a positive work environment by supporting crew development and addressing challenges promptly, directly influencing both morale and repeat business.
Strong communication, quick decision-making, and multitasking under pressure top the list. Additionally, empathy for team members and a commitment to quality ensure smooth operations and outstanding customer service during busy shifts.
Five Guys provides shift managers with a competitive starting wage of $19/hour, shared tips, a secret shopper bonus program, and complimentary meals during shifts. These benefits cultivate a motivated team and distinguish the company in Akron's hospitality scene.
Shift managers gain exposure to leadership responsibilities, operational management, and staff development. This hands-on experience at Five Guys opens pathways to store management roles or regional leadership, fostering long-term career growth in the restaurant industry.
The starting wage is $19.00 per hour, complemented by shared tips and bonus opportunities. This pay rate is competitive for the Akron area, reflecting Five Guys' commitment to attracting experienced shift leaders in the fast-food sector.
Yes, the company offers flexible scheduling options post-training, enabling shift managers to manage their hours effectively. This flexibility supports work-life balance, which is especially valuable in fast-paced restaurant roles.
While core leadership tasks overlap, Five Guys emphasizes team coaching, secret shopper feedback integration, and an energetic work culture. Their focus on quality and guest experience may involve more direct engagement with crew members during shifts.