NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Rocky River, OH, 44116
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
In Rocky River’s fast-paced retail environment, a Retail Front Desk Associate must prioritize incoming walk-ins, scheduled appointments, and phone inquiries efficiently. Multitasking skills and a calm, customer-focused approach help manage simultaneous demands, ensuring smooth service flow and positive client experiences.
Yes, bilingual abilities, particularly Spanish, are advantageous in Rocky River’s diverse community. Retail Front Desk Associates who can communicate in multiple languages often improve customer satisfaction and broaden service accessibility, making them more competitive candidates in the local job market.
Unlike typical retail sales roles, a Retail Front Desk Associate focuses more on customer communication, administrative duties, and coordinating service-related tasks such as estimates and invoicing. This role blends front office skills with retail operations, requiring strong organizational and interpersonal capabilities.
Driven Brands emphasizes internal promotion, so starting as a Retail Front Desk Associate can lead to roles in management, operations, or customer service leadership. Employees benefit from paid training and career development programs, making upward mobility a realistic expectation for motivated individuals.
Rocky River shows steady demand for front office roles, but competition remains moderate due to a mix of entry-level openings and experienced applicants. Candidates with strong communication and multitasking skills, plus local availability, tend to have an edge in securing positions quickly.
Hourly wages for Retail Front Desk Associates in Rocky River generally range from $13 to $17, influenced by experience and specific employer benefits. Companies like Driven Brands may also offer bonuses or commissions, enhancing total compensation beyond base pay.
Driven Brands provides options for full-time and part-time schedules, paid time off, and same-day pay programs, which collectively support flexible work-life balance. These perks cater to employees who need adaptable hours and financial stability in retail front desk roles.
Through comprehensive paid training, Driven Brands equips associates with knowledge of the auto glass repair process, billing procedures, and customer communication standards. This preparation empowers front desk staff to deliver professional and efficient service from the first interaction.
While not explicitly stated, familiarity with basic computer applications and point-of-sale or customer relationship management software is beneficial. Retail Front Desk Associates handle estimates, invoicing, and documentation, so comfort with digital tools improves accuracy and workflow efficiency.
Rocky River’s smaller community size means associates often develop repeat customer relationships, requiring personalized service and local knowledge. Additionally, varying traffic patterns and commute times can influence scheduling preferences, impacting daily operational dynamics.