Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
This role often involves lifting up to 50 pounds, maneuvering around service pits, and standing for long periods in varying temperatures. Candidates should be comfortable with these physical expectations to maintain efficient and safe workflow in a busy automotive shop.
The assistant manager leads by coaching staff, ensuring each vehicle service meets quality standards, and fostering a productive team environment. This hands-on leadership helps maintain high customer satisfaction and smooth daily operations.
Many in this role advance to full shop manager or other leadership positions within automotive service. The job builds technical skills and managerial experience, offering a strong foundation for moving up in the industry.
While prior automotive certifications aren't mandatory, possessing an ASE certification or similar credentials can improve hiring prospects locally. Lawrenceville employers often value formal training alongside hands-on experience.
Lawrenceville’s growing population and busy automotive market have increased openings for supervisory roles in oil change centers. Candidates with leadership skills and customer service focus are sought after to meet local service volume.
Driven Brands emphasizes a performance-driven environment where the assistant manager plays a key role in daily operations and team mentoring, ensuring customer satisfaction while supporting staff development within a fast-paced setting.
Besides operational leadership, Driven Brands expects assistant managers to actively perform light vehicle maintenance tasks and inventory management, combining hands-on service with supervisory duties for a well-rounded experience.
Typical earnings range from $16 to $20 per hour, with opportunities for bonuses based on performance. This reflects local market rates for similar automotive supervisory roles and includes benefits like paid training and employee perks.
While technicians focus purely on vehicle servicing, assistant managers balance those duties with team oversight, customer interaction, and operational management, requiring both technical know-how and leadership skills.
Managing workflow during peak hours, ensuring safety compliance, and maintaining high service standards amid fast turnaround demands are key challenges. Effective communication and multitasking are essential for success here.