NexlintoShift Lead
Company : Five Guys
Location : Grayslake, IL, 60030
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Working as a Shift Lead at Five Guys in Grayslake offers hands-on leadership experience, coaching opportunities, and exposure to store operations that are essential for managerial growth. The role’s focus on team motivation and operational excellence paves a clear path toward advanced responsibilities within the restaurant industry.
Shift leaders at Five Guys must balance fast service demands with quality control, team coordination, and customer satisfaction. Managing diverse crew members while maintaining food safety and swift problem-solving under pressure are key challenges that develop strong decision-making and conflict resolution skills.
Shift Leads directly influence store metrics by overseeing crew assignments, ensuring timely food preparation, and maintaining cleanliness standards. Their ability to motivate staff and handle guest concerns swiftly helps maximize operational efficiency and customer satisfaction scores during their shifts.
While formal certifications aren’t mandatory, local food safety training and leadership workshops popular in Grayslake can enhance a candidate’s profile. Demonstrating strong communication skills and familiarity with health regulations often distinguishes applicants in this competitive market.
Grayslake presents a moderate demand for Shift Lead roles, with competition influenced by proximity to larger job markets like Chicago. Candidates with prior leadership experience and flexibility in shift availability tend to have an edge amid local applicants.
Five Guys provides Shift Leads in Grayslake with a competitive starting wage of $19 per hour plus tips, weekly secret shopper bonuses, free meals during shifts, and a benefits package including medical and 401(k). This comprehensive offering stands out against many local fast-food leadership roles.
Yes, Five Guys actively supports Shift Leads aiming to climb the management ladder by offering mentorship, real-time feedback, and clear growth pathways. The company culture emphasizes skill development and rewards initiative, making it ideal for ambitious leaders.
Although prior leadership in fast-paced settings is preferred, candidates showing strong communication, reliability, and eagerness to learn might still be considered. Five Guys values positive attitudes and offers on-the-job training to build necessary operational skills.
Shift Leads at Five Guys in Grayslake start at a base pay of $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. Combined, total compensation can exceed $22 per hour depending on shift performance and customer traffic.
Unlike retail or production leads, a Five Guys Shift Lead must simultaneously manage food quality, customer interactions, and team dynamics in a high-speed environment. This role demands multitasking with a strong focus on guest satisfaction and adherence to health regulations.