NexlintoShift Lead
Company : Five Guys
Location : Hanover Park, IL, 60133
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Success as a shift lead at Five Guys hinges on clear communication, quick decision-making, and team motivation. The ability to maintain food quality standards while inspiring crew members in a dynamic setting is essential for smooth daily operations and guest satisfaction.
Taking on a shift lead position at Five Guys offers hands-on leadership experience, mentoring exposure, and operational oversight. These responsibilities develop skills directly transferable to higher management roles, making it a strategic stepping stone for career growth within the company.
Handling team coordination under pressure, ensuring compliance with food safety, and resolving guest issues promptly are typical challenges. A shift lead must balance multitasking, maintain morale, and keep service standards high during peak times.
Hanover Park's growing restaurant scene shows rising demand for shift leads, yet competition remains moderate. Job seekers benefit from highlighting leadership experience and local availability to stand out among applicants.
Traffic patterns around Hanover Park vary by shift timing—early mornings and late evenings tend to be less congested. Proximity to public transit and parking availability at Five Guys locations can also impact daily travel convenience.
Starting pay at $19/hour plus tips and bonuses is competitive locally, often exceeding standard rates for similar fast-food supervisory roles. Benefits like free meals and comprehensive healthcare add substantial value beyond the hourly wage.
Five Guys provides weekly secret shopper bonuses shared among shift teams, fostering collective effort. Additionally, free meals during shifts and a supportive culture enhance job satisfaction beyond typical industry standards.
Shift leads are encouraged to address guest concerns swiftly with professionalism and empathy, aiming to resolve issues on the spot. This approach helps maintain Five Guys’ reputation for friendly service and ensures positive customer experiences.
Candidates with prior leadership in food service or fast-paced environments stand out. Demonstrated ability to coach teams, enforce standards, and maintain operational flow is highly valued for this role.