NexlintoGeneral Manager
Company : Five Guys
Location : East Rochester, NY, 14445
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
Recent Jobs
Top searches
Employment opportunities at Five Guys
Jobseekers are also searching for
Searches you may like
Trending searches in East Rochester, NY
Popular Searches for General Manager
Frequently Asked Questions
In East Rochester, managing a bustling Five Guys outlet means juggling high-energy kitchen operations with team leadership, all while maintaining rapid service standards. Unlike some conventional roles, it demands stamina for fast-paced shifts and hands-on involvement in every facet of restaurant performance.
Success hinges on inspiring diverse crews, fostering open communication, and adapting quickly to shift rotations. The East Rochester dining crowd expects quick service and quality, so a GM must lead with energy, humility, and a team-first mindset to meet these dynamic demands.
Daily tasks revolve around overseeing inventory and cost control, managing shift crews, and ensuring smooth operational flow from morning openings through evening closings. Customer satisfaction and real-time problem-solving also top the list, reflecting the brand's commitment to legendary service.
While a high school diploma and leadership experience are baseline requirements, certifications like ServSafe are highly valued locally. These credentials signal readiness to handle food safety compliance, a critical factor in New York's strict health regulations.
East Rochester's market shows steady demand for skilled managers due to expanding franchise presence. However, candidates with proven leadership and food service backgrounds stand out amid moderate competition, especially when coupled with strong local professional references.
General Managers in this region typically earn between $50,000 and $65,000 annually, factoring in base pay and performance bonuses tied to restaurant success. Five Guys' competitive pay structure reflects the role's responsibility and the area's cost of living.
Five Guys emphasizes a people-first atmosphere, combining fast-paced operations with musical vibes and team camaraderie. This unique blend creates a lively environment where managers not only lead but actively engage in every shift’s rhythm, setting it apart from more sterile chains.
The role demands multi-positional expertise since managers often rotate through all kitchen and floor roles. This holistic approach, alongside the brand’s open kitchen concept, requires a hands-on leader who embraces active collaboration and high energy throughout the shift.
Yes, Five Guys offers structured leadership development and paths to area or regional management roles. The company's growth trajectory in New York creates frequent openings for ambitious GMs eager to leverage their operational and people skills into expanded responsibilities.
The company invests in ongoing training and leadership programs, ensuring GMs stay equipped to handle inventory, staff coaching, and customer service challenges. This support helps maintain consistent, high-quality guest experiences during both opening and closing shifts.