Job Overview:
The Cashier plays a vital role in delivering an excellent guest experience by handling transactions accurately, providing friendly customer service, and supporting overall restaurant operations. This position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Cashiers are often cross-trained to assist in other areas of the restaurant, contributing to a team-focused workplace.
Key Responsibilities:
- Operate cash register and point-of-sale (POS) system
- Process cash and credit card transactions accurately
- Provide correct change and handle payments efficiently
- Greet guests and deliver friendly, professional customer service
- Answer questions about menu items and promotions
- Assist in resolving customer concerns or complaints
- Maintain cleanliness and organization at the front counter
- Support team members with additional tasks as needed
- Follow company policies and food safety standards
Benefits:
- Free meals during shifts
- Flexible scheduling options
- Opportunities to earn tips and weekly secret shopper bonuses
- Advancement and career growth opportunities
- Fun, fast-paced work environment
Requirements & Qualifications:
- Experience in food service or retail preferred
- Basic math skills for handling transactions and making change
- Strong communication and customer service skills
- Ability to work in a fast-paced environment
- Team-oriented mindset
- Ability to stand for extended periods
About the Company:
Five Guys Burgers and Fries is a highly recognized and successful restaurant brand known for its quality food and team-driven culture. Employees are cross-trained to work in multiple areas of the restaurant, promoting teamwork and operational excellence. The company also offers a unique bonus program that provides opportunities to earn additional rewards while maintaining high performance standards.
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Frequently Asked Questions
Norcross, GA has a moderately competitive market for cashier roles, especially in popular chains like Five Guys. Given its fast-paced environment and frequent hiring, candidates with prior retail or food service experience often have an edge when applying locally.
While formal certifications aren't mandatory, having food safety knowledge or customer service training can enhance a cashier’s profile in Norcross. Employers like Five Guys value strong communication skills and familiarity with POS systems over formal credentials.
Key skills include accuracy in handling transactions, quick problem-solving for customer issues, and the ability to multitask efficiently. Being personable and maintaining composure during rush hours are critical traits in a high-volume place like Five Guys.
Yes, Five Guys emphasizes cross-training which opens doors to roles beyond the cashier position. Employees demonstrating reliability and teamwork can progress to supervisory or management roles, leveraging the company’s career development culture.
Five Guys stands out by offering free meals during shifts, secret shopper bonuses, and flexible scheduling. These perks, combined with a team-oriented atmosphere, make cashier roles here more rewarding than many local competitors.
Unlike standard retail cashier roles, Five Guys expects cashiers to assist in maintaining food safety standards and support various restaurant operations. This multi-functional approach demands adaptability and a willingness to engage beyond just transaction handling.
Cashiers at Five Guys in Norcross generally earn between $11 and $14 per hour, reflecting local wage standards and the restaurant’s bonus incentives. This range aligns with similar food service positions in the area and includes opportunities to earn tips.
At Five Guys, cashiers balance transaction duties with guest interaction and occasional back-of-house tasks. This blend requires quick adaptation to a fast-paced environment, contrasting with roles that may focus solely on either front or back-end tasks.
Peak times can be hectic, requiring cashiers to maintain speed without sacrificing accuracy. Staying organized, communicating effectively with team members, and using POS systems proficiently help manage stress and sustain service quality.