General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Libertyville's General Manager roles often require hands-on leadership within fast-paced burger joints like Five Guys, emphasizing stamina and adaptability. Compared to larger Illinois cities, managers here balance close-knit team dynamics with operational efficiency, reflecting both local work culture and customer expectations.
Libertyville's suburban layout means driving is the primary commute method. Peak hours can cause moderate traffic on main routes near Five Guys locations, so planning shifts around off-peak times or carpooling with staff can improve punctuality and reduce stress.
General Managers uniquely integrate operational oversight with team motivation, juggling inventory, financial performance, and shift management simultaneously. Unlike assistant managers, they lead full shifts, requiring advanced communication and stamina to maintain high energy in fast-paced kitchens.
Absolutely. A General Manager can progress to Area Manager or regional leadership roles, especially in expanding brands like Five Guys. Gaining experience in crew development, financial controls, and multi-unit operations is key to ascending within the foodservice management hierarchy.
Five Guys emphasizes a people-first culture where managers actively cross-train in every position, fostering a collaborative vibe. This contrasts with some chains that focus more on rigid hierarchies; here, leadership is more hands-on and energized by the open kitchen concept.
Managing rotating crews in a high-energy, loud kitchen environment is a distinctive challenge at Five Guys Libertyville. Managers must excel at real-time communication, quick problem-solving, and maintaining team morale amidst the fast-paced, music-filled ambiance.
General Managers at Five Guys in Libertyville typically earn between $50,000 and $65,000 annually, factoring in base pay plus quarterly bonuses tied to store performance. This aligns with local restaurant industry standards for leadership roles in similar suburban markets.
Possessing a ServSafe certification is highly regarded in Libertyville’s restaurant sector, proving commitment to food safety standards. While not always mandatory, it enhances managerial credibility and can influence hiring decisions positively, especially in fast-paced establishments.
Five Guys prioritizes inspiring and motivating teams with high energy and humility. Unlike some roles focusing purely on operational metrics, their General Managers must thrive in dynamic, cross-trained environments, fostering a fun, music-driven culture alongside efficient shift execution.
The role hones multitasking skills across staffing, cost control, and customer experience, essential for advancing into area or operations management. Exposure to fast-paced shifts and team leadership at Five Guys builds a versatile foundation applicable across hospitality and retail management sectors.