Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Thriving in this role demands hands-on leadership, quick decision-making under pressure, and the ability to motivate a team while maintaining high service standards. Strong communication skills and a proactive approach to shop operations enhance productivity and customer satisfaction.
The day often starts with overseeing vehicle servicing schedules, managing inventory, and coaching staff to ensure safety and efficiency. Busy periods require stepping in to run the floor and maintaining quality control throughout the service process.
This position offers a solid foundation for advancement into shop management or broader operational roles. Gaining experience here can lead to opportunities in regional management or specialized technical leadership positions.
Driven Brands fosters a fast-paced environment where balancing customer satisfaction with efficient shop operations is critical. Managers here must adapt quickly to daily demands while upholding brand standards and nurturing team growth.
Driven Brands emphasizes paid training and career progression, offering competitive pay plus bonuses, distinctive employee perks like free oil changes, and a culture focused on performance-driven growth, setting it apart in the service sector.
Lancaster's automotive service sector shows moderate competition due to steady demand for skilled leaders. Candidates with leadership potential and technical skills generally find promising opportunities, especially with companies offering training like Driven Brands.
Oil Change Assistant Managers in Lancaster usually earn between $38,000 and $48,000 annually, depending on experience and performance bonuses. This range reflects local market rates for automotive supervisory roles in fast-paced service shops.
Lancaster's hot summers and cooler winters require managers to be adaptable, performing physical tasks in varying temperatures while ensuring safety protocols protect staff and maintain service quality throughout the year.
Emphasizing leadership ability, customer service excellence, and hands-on automotive maintenance skills like oil changes and filter replacements will improve chances. Showing readiness to handle inventory and team coaching also stands out.
By actively managing workflows, mentoring less experienced technicians, and maintaining clear communication, the assistant manager ensures smooth operations and quality service even during the busiest times, boosting overall shop productivity.