General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Leadership in Irving's fast-food scene demands high energy, adaptability, and exceptional communication skills. Employers prioritize managers who can inspire teams, maintain a lively atmosphere, and handle the quick pace typical of restaurants like Five Guys, ensuring smooth operations and strong team cohesion.
Irving's diverse workforce and competitive dining market mean General Managers must excel at multitasking and customer engagement. Compared to other Texas cities, there's a stronger emphasis on real-time team collaboration and managing rotating crews to meet the fast-paced demands of local consumers.
Critical skills include financial oversight, team motivation, and adaptability to dynamic environments. Mastery of inventory control and cost management, combined with hands-on leadership during shifts, positions General Managers for growth opportunities, especially within rapidly expanding brands.
Many assume the role is purely administrative, but it actually involves active floor management, real-time problem-solving, and fostering a vibrant team culture. Leadership here means being present, communicative, and engaging directly with both customers and staff throughout shifts.
Five Guys emphasizes a people-first culture with cross-training in every position, requiring managers to be versatile and highly interactive. The open kitchen layout demands heightened communication and stamina, alongside a knack for maintaining upbeat vibes with music and team energy.
Five Guys offers dynamic leadership development with ongoing training and quarterly bonuses, making it ideal for ambitious managers. Its strong brand growth in Irving provides fertile ground to climb the ladder within restaurant management or transition into broader operational roles.
General Managers in Irving typically earn between $50,000 and $65,000 annually, with additional incentives like quarterly bonuses based on restaurant performance. Compensation reflects the role's demands, combining leadership, operational expertise, and the region's cost of living.
While a high school diploma and leadership experience are essential, local employers, including Five Guys, often prefer candidates with ServeSafe certification due to food safety priorities in Texas. Such credentials can enhance hiring prospects and demonstrate commitment to industry standards.
Managers must juggle multiple roles, from crew assignments to financial oversight, while maintaining high energy and communication throughout shifts. The fast tempo requires swift decision-making and adaptability to manage rotating crews effectively and ensure exceptional customer service.
Five Guys cultivates a team-first atmosphere where humility and enthusiasm are key. General Managers are expected to lead by example, inspire collaboration, and foster a fun environment infused with music and positivity, directly impacting both team morale and customer satisfaction.