NexlintoShift Lead
Company : Five Guys
Location : Orland Park, IL, 60462
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Strong communication and team motivation skills are essential to managing crew assignments and ensuring smooth shift operations. A Shift Lead must also demonstrate dependability, adaptability, and a commitment to maintaining high food quality and customer service standards in a busy environment.
Shift Leads oversee operational tasks such as supervising staff, handling guest concerns, and ensuring cleanliness and food safety. Unlike general crew members, they balance hands-on work with leadership duties, setting the shift's pace and fostering a productive, positive team culture.
A Shift Lead position serves as a gateway to higher management roles like Assistant Manager or Store Manager. It offers practical leadership experience, mentorship, and exposure to business operations, creating a solid foundation for advancing within companies like Five Guys.
Five Guys provides competitive pay starting at $19/hour plus tips, a bonus system for shift teams, and free meals during shifts. The company culture emphasizes mentorship, real-time feedback, and clear growth paths, making it a supportive setting for aspiring leaders.
Shift Leads in Orland Park act as pivotal points for maintaining high standards in food quality, cleanliness, and customer service. They directly influence team morale and efficiency, which drives positive guest experiences and store performance in this competitive market.
Orland Park's vibrant dining scene and growing population create steady demand for experienced Shift Leads. Seasonal fluctuations and local economic health impact hiring, but leadership roles at popular chains like Five Guys remain consistently sought after.
Shift Leads in Orland Park generally start around $19 per hour, aligning with regional standards for similar leadership roles in food service. This rate reflects local living costs and competition, often supplemented by tips and performance bonuses.
Yes, eligible Shift Leads can access comprehensive benefits including medical, dental, vision, and 401(k) plans. These perks support long-term employment stability and are typically offered after meeting specific tenure and hours-worked thresholds.
Many assume Shift Leads only supervise, but they actively engage in food prep, cleanliness, and guest interaction. The role demands multitasking under pressure, blending leadership with operational tasks that directly influence customer satisfaction.
Peak traffic times in Orland Park may require Shift Leads to plan arrival and departure to avoid delays, especially during morning and evening rush hours. Flexible shift scheduling can help mitigate commute stress, enhancing punctuality and overall shift performance.