NexlintoShift Lead
Company : Five Guys
Location : Helena, AL, 35080
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Strong communication, quick decision-making, and the ability to motivate team members are vital for a Shift role. These traits help maintain operational flow, uphold food quality, and create a positive atmosphere, especially in dynamic settings like Helena, AL.
A Shift position involves overseeing team assignments, ensuring food safety, managing guest experiences, and maintaining store readiness. Unlike entry-level roles, this job demands multitasking leadership while actively engaging in operational tasks.
Adaptability to local customer preferences, strong interpersonal skills, and familiarity with health regulations in Alabama enhance a Shift's effectiveness. Being dependable and proactive also resonates well within Helena’s tight-knit hospitality community.
Five Guys provides competitive pay with tips and bonuses, free meals during shifts, and a supportive culture that fosters growth. Their mentorship approach and real-time feedback help accelerate career progression in restaurant leadership.
The role offers hands-on experience managing daily operations and mentoring teams, laying a strong foundation for advanced leadership roles. Five Guys’ internal promotion culture in Helena supports ambitious employees aiming for long-term management careers.
Helena’s growing food service sector creates steady demand for Shift Leads. Five Guys, known for team-oriented environments, tends to attract candidates who value advancement, making competition moderate but favorable for motivated applicants.
Shift Leads in Helena generally earn between $17 to $21 per hour. Five Guys’ starting pay at $19 plus tips and bonuses positions it competitively, especially combined with benefits like 401(k) and healthcare eligibility.
Helena’s community size and business hours often shape shift schedules, with peak times during evenings and weekends. Shift Leads here must be flexible to cover second and third shifts, ensuring smooth operations aligned with local customer flows.
Yes, Five Guys emphasizes coaching Shift Leads in professional conflict resolution and quick problem-solving. This training helps maintain customer satisfaction and supports the team in upholding the brand’s service standards.
After mastering Shift responsibilities, employees often progress to store management or regional leadership. Five Guys encourages internal promotions, rewarding those who demonstrate initiative, operational excellence, and team leadership.