NexlintoShift Lead
Company : Five Guys
Location : Broadview Heights, OH, 44147
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A Shift Lead at Five Guys actively manages the flow of the shift by assigning crew tasks, maintaining food quality, and ensuring cleanliness. Their leadership directly shapes customer satisfaction and team efficiency, making them pivotal to smooth, high-energy restaurant operations in Broadview Heights.
Successful Shift Leads demonstrate strong communication, adaptability, and a proactive attitude. Motivating diverse teams while upholding food safety and customer service standards is key, especially in dynamic settings where quick decision-making and accountability fuel operational excellence.
While formal certifications aren’t always mandatory, food safety knowledge and prior leadership experience in food service boost a candidate’s prospects. Local employers often value candidates familiar with health regulations and team management tailored to Broadview Heights’ restaurant standards.
Broadview Heights sees moderate demand for Shift Leads in popular chains like Five Guys, with steady openings due to turnover and growth. Candidates with proven leadership and customer service skills typically find favorable hiring chances amid a community focused on quality dining experiences.
Starting as a Shift Lead opens doors to higher management roles like Assistant Manager or General Manager within Five Guys. The company encourages internal promotion, making this position a strategic step for those aiming to build a long-term career in restaurant leadership.
Five Guys offers a competitive base pay starting at $19.00 per hour, often complemented by tips and bonuses, placing it above average for comparable Shift Lead roles in Ohio’s fast-food sector. This pay package reflects the company’s commitment to valuing leadership and operational responsibility.
Shift Leads at Five Guys can anticipate a team-focused atmosphere that balances professionalism with fun. The Broadview Heights store emphasizes mentorship, real-time feedback, and shared bonuses, fostering a supportive environment where leaders can thrive and contribute meaningfully.
A typical day involves orchestrating crew assignments, ensuring food prep meets Five Guys’ quality, and swiftly handling guest feedback. Shift Leads also uphold cleanliness standards and monitor performance metrics, all within a fast-paced setting that demands energy and clear communication.
Five Guys’ Shift Lead role offers not just competitive pay but also perks like free meals and bonus incentives. Coupled with a clear path for career advancement and a positive team culture in Broadview Heights, it stands out among local fast-food leadership opportunities.
Unlike crew members, a Five Guys Shift Lead directs daily operations, mentors staff, and ensures compliance with food safety and cleanliness protocols. Their accountability extends to managing guest concerns and shift performance, making them essential to maintaining company standards.