Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Handling tasks like lifting up to 50 pounds and navigating service pits requires physical stamina, especially given Phoenix's warm climate. Candidates should be comfortable standing and moving for long periods, ensuring they can keep pace with the fast-moving automotive service environment.
This position involves directing workflow during peak times, coaching staff, and maintaining safety protocols, all of which directly boost operational speed and customer satisfaction. Effective leadership here helps streamline vehicle servicing and uphold quality standards.
While prior automotive certifications aren't mandatory, possessing basic vehicle maintenance knowledge or ASE certifications can make candidates more competitive, especially in Phoenix's growing automotive service market where customers expect skilled technicians.
Phoenix’s expanding population and car ownership rates have increased demand for vehicle maintenance roles. This growth translates into more openings at places like Driven Brands, offering candidates faster hiring and promotion chances in a city with a vibrant automotive service sector.
Balancing hands-on technical duties with team supervision can be challenging. Assistant managers must motivate staff during busy hours, manage inventory, and maintain safety standards, often stepping into the manager’s role to ensure uninterrupted shop performance.
In Phoenix, assistant managers in oil change shops typically earn between $18 and $24 per hour, reflecting the city's cost of living and regional market rates. This range is often supplemented by bonuses, paid training, and employee perks like free oil changes.
Driven Brands provides paid training, bonus opportunities, and perks such as free oil changes and comprehensive insurance options, which together create a supportive environment tailored to develop leadership within fast-paced service settings.
This role requires balancing hands-on tasks like oil changes and filter replacements with coaching new hires, fostering a productive team culture. Mentorship ensures consistent service quality and prepares team members for future roles within the company.
Beyond performing oil changes, assistant managers oversee shop workflow, handle customer payments, adjust inventory, and enforce safety protocols, blending technical work with leadership duties to maintain smooth operations.
During busy periods or manager absences, the assistant manager takes full charge of the floor, ensuring customer service stays prompt, team members stay coordinated, and vehicle services proceed without delays, maintaining overall shop stability.