Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Maricopa's busy dining spots, Shift leaders must excel at quick decision-making, motivating diverse teams, and maintaining operational flow. Strong communication and adaptability help tackle unexpected rushes, ensuring smooth shifts and excellent guest experiences.
Taking charge as a Shift lead often opens doors to higher management roles. It develops skills in team supervision, quality control, and operational management, positioning candidates for assistant manager or general manager opportunities within growing restaurant chains.
Exceptional Shift leads combine hands-on operational knowledge with emotional intelligence. Being proactive in coaching, handling guest concerns promptly, and maintaining high standards in food safety distinguishes top performers in this leadership role.
Five Guys offers Shift leads competitive hourly pay plus tips, weekly secret shopper bonuses, and free meals, fostering a supportive, team-based culture. The role is designed for those aiming to grow within a company that values mentorship and career advancement.
Five Guys expects Shift leads to inspire positivity while managing crew assignments and workflow. This balance ensures high-quality food service and cleanliness standards, boosting both employee satisfaction and customer loyalty.
Shift Leads in Maricopa typically earn starting wages around $19 per hour, with additional income from tips and performance bonuses. This compensation aligns with the local cost of living and competitive restaurant sector pay scales.
Maricopa's spread-out layout means commute times can vary significantly. Candidates often weigh proximity when applying, as shorter travel times improve punctuality and reduce shift stress, enhancing overall job satisfaction for shift leads.
Maricopa exhibits steady growth in hospitality jobs, with multiple local eateries regularly seeking skilled Shift leads. This demand reflects expanding dining options and a competitive market for experienced food service supervisors.
Shift leads often juggle crew coordination during peak hours, enforce food safety protocols, and resolve guest issues swiftly. Managing these aspects while maintaining energy and team morale requires resilience and excellent multitasking.
This role immerses you in operational leadership, from coaching team members to tracking performance. The hands-on experience and mentorship Five Guys offers equip Shift leads with skills essential for progressing into assistant or general manager roles.